LolaJack Casino - La cuenta del jugador ha sido cerrada.

Hello, I'd like to start by saying that I've separately filed a complaint with Dragonia, and that the issue is closely related. The casino has blocked access to my account. When I try to log in, I see the message "account under review," and the block extends to all their branded casinos. So, I'm stuck with €1,200 in withdrawals on Lolajack, which they cancelled, and €1,700 on Dragonia. I accumulated my winnings through various deposits, playing exclusively slots at both casinos. I haven't violated the terms and conditions in any way, and I'd like to withdraw my winnings.

Salve, premetto che ho presentato separatamente richiesta di riapertura del reclamo su dragonia e che il problema è strettamente collegato. Il casinò ha bloccato l’accesso al mio account, quando provo ad accedere visualizzo il messaggio "account in revisione" ed il blocco è esteso a tutti i casinó del loro brand per cui mi ritrovo qui su lolajack 1200€ di prelievi che hanno cancellato e su dragonia 1700€. Ho accumulato le mie vincite con diversi depositi giocando solo ed esclusivamente slot ad entrambi i casinó, non ho violato in alcun modo i termini e condizioni e gradirei poter prelevare le mie vincite

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please clarify when exactly you created your casino account and when it was closed?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina