Lottoland Casino IE - El jugador no puede acceder a su cuenta.

Joined lottoland on Saturday deposited total of 550e not much luck playing slots, had 240e left in.my account and they just locked me out. Got onto chat and they were looking for passport, selfie with me holding passport,bank statement, front and back of bank card. Sent all that Sunday morning and still locked out 2 days nearly. Onto chat and they said we sent email requesting the documents i already sent, checked my emails and nothing from them. Absolute nightmare to deal with. I just want my money back at this stage

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Dear pablo1eye,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When exactly did you join Lottoland and make your deposit and when was your account blocked?
• Can you specify the method you used to deposit the funds?
• Have you received any response from Lottoland after submitting your verification documents?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Update..account verified today 5 days later I immediately withdrew remaining balance and it says 2-3 days to reach bank I await with anticipation...will go resolved when funds reach my bank.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pablo1eye,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra