Lottoland Casino IE - La cuenta del jugador ha sido cerrada y sus ganancias confiscadas.

Hello

first of all I do not understand why this casino has so high rating there, this the worst casino I ever tried.

I would like to lodge a complain against lottoland because these thieves literally scammed me for just 300€, 300€ of legitimate winnings for such big company, sorry but I can not call it another way.

I've got my account already verified so I made deposit by my card for 1200€, I managed to win 300€ ( my balance was even higher at the peak but I lost some ) I decided to withdraw because the service was unplayable anymore, then despite my account was fully verified with driver license they requested from me additional verification.

They got proof of deposit, proof of address and selfie with id, the last document was sent on 13rd May 2026 and since that day they did not provide any update or any information about he status of my verification, despite I reminded them two times.

I did not get any update at all since then but yesterday I noticed that I got a refund of 1200€ to my card and in the mailbox I noticed prompt message that they only don't mind to reopen my account, nothing else, why did they close my account, why they didn't pay out the full amount, literally acted like the worst scammers, just to not pay 300€

I would like to find out exactly what led to my account being closed and my winnings which were won entirely legitimately being seized.

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Dear bratkus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please share any relevant communication with the casino? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear bratkus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru