Luckster Casino - La retirada del jugador se ha retrasado.

The company has not given my withdrawal 3 weeks after the request and every day are coming up with another excuse as to the reason of the delay. Total fraud of a company and their customer care team are given the same pathetic lines to relay each time I request a explanation, it takes 2 days...its not been 3 weeks with constant communication and nothing. Companies like these give the rest a very bad name. Don't use them, they're happy to take your money but won't pay if you win!

Dear Donna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Donna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.