Lucky Meister Casino - La cuenta del jugador permanece activa a pesar de la solicitud de autoexclusión.

Hello,

I've been playing at LuckyMeister.com recently. On May 24, 2026, I submitted a request for self-exclusion due to gambling addiction. I have the email. Afterwards, I contacted them again via chat and inquired about the self-exclusion. I was told it would be forwarded. Unfortunately, I can still log in to this day. I lost €1200 today, which I would like to get back.

I'm not sure if the selected casino is the right one.

No suspension has been imposed so far.

Perhaps you can help further.

Greetings

Hallo,

ich habe bei LuckyMeister.com die letzte Zeit gespielt. Am 24.05.2026 habe ich die Anfrage auf Selbstausschluss aufgrund von Spielsucht gestellt. Mail ist vorhanden. Danach habe ich nochmal via Chat Kontakt aufgebaut und nach dem Selbstausschluss gefragt. Es hieß es wird weitergeleitet. Leider kann ich mich bis zum jetzigen Tag immernoch anmelden. Ich habe heute 1200€ verloren, welche ich gern wieder hätte.

Ich bin mir nicht sicher, ob das ausgewählte Casino das richtige ist.

Eine Sperre ist bis jetzt nicht erfolgt.

Vielleicht könnt ihr weiter helfen.

Grüße

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Lucky Mister Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have sent you an email with the emails and chats.

The request has been processed for a week.

Verification has taken place.

I hope you can help.

Greetings

Ich habe Ihnen eine Mail mit den Mails und chats zukommen lassen.

Die anfrage wird seit einer Woche bearbeitet.

Verifizierung hat stattgefunden.

Ich hoffe Sie können weiterhelfen.

Grüße

Dear Player, thank you very much for your response. Could you please forward the emails directly, rather than attaching them as screenshots?

Thank you in advance for your reply.

I forwarded the emails to you. The account is still open.

Ich habe Ihnen die Mails weitergeleitet. Konto ist noch immer offen.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Good evening,

Unfortunately, my account still hasn't been blocked. Therefore, I was able to deposit another €1100 today. It's outrageous that the casino has taken three weeks to block my account. I've sent another email requesting a refund and the account being blocked. A copy of the email has been sent to Attila. I hope you can help me.

The amount in dispute may be increased to €2300.00.

Guten Abend,

leider ist mein Konto noch immer nicht gesperrt. Daher konnte ich heute wieder 1100€ Einzahlen. Es ist eine Frechheit des Casinos sich nun schon 3 Wochen für die Sperrung Zeit zu lassen. Ich habe nochmals eine Mail verfasst, worin ich um eine Erstattung bitte und die Sperrung des Kontos. Eine Kopie der Mail ist an attila gesendet worden. Ich hoffe Ihr könnt mir helfen.

Der Streitwert darf auf 2300,00€ erhöht werden.

Dear Thorsten67,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Lucky Mister Casino to join this conversation and assist in addressing the complaint.

Dear Lucky Mister Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Thank you for your support. I hope you've found the right casino. The link to the casino is luckymeister.com. You have the email addresses and domains.

Danke für Ihre Unterstützung. Ich hoffe Sie haben das Richtige Casino zu fassen. Der Link von dem Casino ist luckymeister.com. Die E-Mails und Domains liegen ihnen vor.

Thorsten67

Thank you for sharing the correct casino website. The complaint is now directed to the appropriate casino. I will invite a representative of the casino to join the conversation.

Lucky Meister Casino

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thorsten67

I have tried to contact the casino not only via this thread but also through alternative communication channels, but without success. I am afraid there is not much that can be achieved without cooperation on its part. Since the casino operates without a valid licence and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may help to change the casino’s approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I can only recommend that you choose casinos based on their reviews and ratings in future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Munya Shumba