Lucky Meister Casino - La jugadora solicita ayuda para cerrar su cuenta.

After several requests to close my gaming account and because I'm being ignored, I'm asking for your help.

Nach mehreren anfragen das Spielkonto zu schließen und spielsucht werde ich ignoriert ich bitte drum das sie mir dabei helfen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Meister Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• After you noticed your self-exclusion requests weren't processed, have you reached out to live chat for assistance? Have you received any response?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Yo-Yo1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru