Lucky Pays Casino - La retirada del jugador se ha retrasado.

Been waiting 2 weeks for a withdrawal they said has been transfered. Live chat keeps giving me generic answers. Have emailed support multiple times but can not get an email back. Will not provide me with any proof they have sent payment

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Frank147,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Account is verified. My withdrawal was accepted and the said they sent the funds. There was no bonus. They have sent the funds back to my account. Now trying to withdraw with crypto. They said they sent the funds. But couldn’t send me proof. Now funds are back on casino account. Hopefully crypto works.

Have not withdrawn with this casino before

I have a pending withdrawal now via crypto. So will see if that works and will let you know

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Frank147,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina