Magicianbet Casino - El depósito del jugador no ha sido procesado.

I sent a litecoin deposit for 14.22. No where on the deposit page does it talk about a minimum deposit. The casino took the money and won't post it and won't let me send the difference up to 20.00 and then post it. They took my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magician Bet casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the casino outright refused to credit you the amount to your player's balance?
• Do I understand correctly you suggested to the casino to deposit the remainder so the total deposited is above the minimum 20 USD or equivalent?
• Have you made any previous or subsequent deposits to the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, the casino outright refused to credit it to my account. I did offer to send another deposit so the total of the 2 would be 20 and the casino refused to allow me to do that. This was the first, and only deposit I tried making.

And, actually, I just logged back in to check to see if I could see my chat with the representative and they posted it to my account now! I guess telling them that I was filing a complaint with Casino Guru made them change their mind?! Thank you for your help with this!!

The casino has now posted the payment to my account!!

Dear Jokersback,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jokersback,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas