Magicianbet Casino - El retiro del jugador se retrasa debido a problemas con el proceso KYC (Conozca a su cliente).

hi, seen this casino in list on new casinos on your site.

Made few deposits with bonuses, loosed. then made 2000 usd deposit without bonus, and won, total amount on account is 5773 eur.

made withdraw, after about 10-15 minutes withdraw was declined. Then casino asked Kyc (seems standart sumsub kyc, which I passed previously a lot of times, without any problem).

Tried to pass verification I received some error, I wrote about it in casino, and they asnwered some strage thing (seems they want to steal my money).

please help

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Dear aleks86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please specify the date when you registered and the date your account got blocked?
• During account verification, which documents were you asked to provide?
• Could you please share with me relevant communication with the casino? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear aleks86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru

We’ve reopened this complaint at the request of aleks86. We would like to allow this case one more chance to be resolved.

Dear aleks86,

Please give an update and check my previous reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.