Magicianbet Casino - La solicitud de bonificación del jugador ha sido denegada.

Hello. I would like to file a complaint against this online casino.

After registering, I wanted to play before replenishing my account and took advantage of the 222% bonus promotion.

After making a deposit, I noticed that the bonus was not being activated by many providers. I wrote in the chat to clarify which providers had available wagering requirements.

So I received the answer that the wager can only be played through two providers.

1) This is RIVAL

2) This is Mascot

I wrote to the chat operator that I don’t want to play with such bonus conditions and asked him to decline so that I could play only with real money that I deposited, but I was refused!!!

I believe they had no right to refuse this request, since I had not made a single bet at the time of my request.

In this casino, if you have such a bonus of 222%, the amount of the real balance is blocked and is not separated from the bonus balance; when you start using this promotion, the two balances become one.

I later submitted an appeal by email to the Administration, where they accepted the application for review, but have not yet received a response.

I ask for your intervention in this situation.

These terms of the promotion were not entirely acceptable and I immediately wanted to refuse this bonus before placing any bets.

I demand that they return the deposit amount to the balance without taking into account the bonus funds.

Здравствуйте. Хочу обратиться с жалобой на данное онлайн казино.

После регистрации захотел сыграть перед пополнением счёта воспользовался акцией бонус 222%

После внесённого депозита я увидел что бонус не запускается во многих провайдерах, написал в чат для уточнения в каких провайдерах доступный Отыйгрыш вайджера.

Так вот получил ответ, что вейджер можно отыгрывать только в 2 провайдерах.

1) это RIVAL

2) это Mascot

Я написал оператору чата что с такими условиями на бонус я играть не хочу и попросил его отклонить что бы я мог играть только на реальные средства те что я внёс депозитом, однако я получил отказ!!!

Я считаю они не имели право отказать в данной просьбе ведь я не совершил не одной ставки на момент обращения.

В данном казино при наличии такого бонуса 222% сумма реального баланса блокируется и не находится отдельно от бонусного баланса при начинании использования такой акции два баланса становятся в один.

Я подал позже обращение электронным письмом в Администрацию там заявку приняли на росмотрение однако ответ ещё не поступил.

Прошу вашего вмешательства в данную ситуацию.

Данные условия акции были не совсем приемливы и я сразу хотел отказаться от такого бонуса до момента совершения ставок.

Я от них требую вернуть сумму депозита на баланс без учёта бонусных средств.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magicianbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Here's the correspondence with them. They offered a solution for 77 FS at a rate of 0.10 USD, which, of course, isn't comparable to the deposit amount. But I understand they won't offer a better alternative.

In general, you can close the complaint as resolved.

Вот переписка с ними, ими было предложено решение на 77 ФС по ставке 0,10 USD конечно с суммой депозитом это не сопоставимо. Но я так понимаю что лучшей альтернативы от них не будет.

Вобщем можите закрыть жалобу как решенную

Dear Player

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Best regards,

Attila

Casino.Guru