Marathonbet Casino - El retiro del jugador se ha retrasado y se han deducido los fondos.

Dear Irfan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you receive any confirmation regarding successful verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks for early response!!

I have played mostly live casino games and there I Have lost more than 900 euros and i have never made profit from this casino.

2. They deducted my withdrawals and mentioned that I have not used this gambling account for genuine purpose and below that they sent account is verified and you can continue using marathonbet.

3. I have never accumulated any winning from bonuses and if I have accumulated winnings then my balance would have been in positive not loosing 900 euros and if I dont care and they have right to uplift the bonus that they can do and i never complain but I have not even won single ruppe from the bonus and how can they say that I hVe used this gambling account for genuine purpose.

Which casino have right to take all my withdrawals and saying they deducted for processing fees. This is shambolic.

When player losses 900 euros then what right they have to deduct that money and use that for processing withdraw and deposits.

I need my withdrawal amount ASAP. And if u are saying I am not using gambling account for genuine purpose then show me proof that what did I do and how much I won.

Thank you very much for your reply, Irfan. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have sent email with all the email. Communications between me and marathonbet to email if mentioned.

Please confirm me if you have recieved email.

Thank you very much, Irfan, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Irfan,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Marathonbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Marathonbet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Irfan,

I have contacted the casino representative outside of the complaint thread, and let's hope they will respond here as soon as possible. I will extend the timer by seven days.

Your patience is much appreciated.

Hello Irfan,

Could you please confirm that you have asked for the closure of your casino account? Do you have any funds left in your casino account?

I'll be awaiting your reply.

Hello,

Yes I have asked for closure of account, but I have never used there bonuses and what right they have to deduct my withdrawal of 25k and use that as processing fees and this is really shambolic from them.. I have never used there bonuses and if u want cancel the bonus but what right do you have to take my money which I kept for withdrawal and deduct as say we have deducted as processing fees. Please ask them to credit that amount to my bank account and don't say all fraud things.. No one will play here in this fraud app

Which casino takes peomessing fees withdrawal and that too this much.

I want justice

Dear Marathonbet Casino,

Could you please state if the withdrawal has been processed and paid? Has the 10% fee been applied?

I'll be awaiting your reply.

Hello,

This is total false, I have not used any bonuses from astropay system and what proof they have that I used bonuses from astropay it's juts payment gateway. Please they keep doing this to all players and on name of verification they charges so much processing fees and deduct money from withdrawals. Plesse help me and ask thrm to credit my withdrawal money.

This is utter fraud casino that keep changi g words first they said I am using there bonuses and now saying I am using astropay bonuses. Astropay is just paymbet gateway for deposit and withdrawals.

Plesse Stefan ask them to credit my withdrawal money of 25k

Dear Marathonbet Casino,

• Could you please provide us with evidence of such actions? You can send it to my email address stefan,m@casino.guru.
• What is current player's balance?

I'll be awaiting your reply.

Dear Stefan,

Sent you an email with examples.

Regards, Marathonbet Casino

Please use your casino for genuine reason and not by taking people and rob there money and i want what proof you have that I used astropay for bonus it's just payment gateway and i have never used any of your bonuses and still u took my withdrawal money and used it for processing fees, just give my25k and do whatever u want. I am in need of money

Stefan can u plz respond

Dear Marathonbet Casino,

Thank you for your email and the information you have provided.

Could you provide us with the player's game log and transaction history? What are the wagering requirements for real money in Marathonbet Casino?

I'll be awaiting your reply.

Yeah ask that.. Because I played genuinely and they don't whve any proof that I have not used gaming account t for genuine purpose.

I just need my 25k. Please help me

Dear Stefan,

Sent you an email with essential information.

Regards, Marathonbet Casino

Dear Marathonbet Casino,

I have responded to your email and will be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan,

We sent a response to your email on June 3rd.

Regards, Marathonbet Casino

Dear Marathonbet Casino,

I have responded to your email and will be awaiting your reply.

It's been really frustrating how this fraud casinos are still dare to be legal. By taking my mkney and they saying all false news.

Plesse Stefan make sure they credit my 25k asap

Dear Stefan,

Sent you an email with very essential information.

Regards, Marathonbet Casino

Dear Marathonbet Casino,

I have responded to your email and will be awaiting your reply.

Dear Stefan,

We sent you an email yesterday.

Regards, Marathonbet Casino

Dear Stefan,

Please respond, it's been months.

I need my money which this fraud marathonbet robbed.

Thanks,

Irfan

There is no benefit I have gained, I told you that I alway want to play slow and if I play big bets and i am loosing.

Ask them to send full transaction history and you can see my losses in that caisno and i have occurred and they have no right to hold my balance as I alrwdy lost so much and have benefited nothing from this casino

Thanks,

Irfan

Dear Stefan,

We need a little more time to respond, please.

Regards, Marathonbet Casino

Dear Marathonbet Casino,

I will extend the timer by seven days for you. Please keep us updated regarding the matter.

I'll be awaiting your reply.

Dear Stefan,

Sent you an email with essential information.

Regards, Marathonbet Casino

Dear Marathonbet Casino,

You haven't provided us with the complete withdrawal transaction history. We need to match all deposits and withdrawals so we can investigate further. Also the complete game log was not provided either. Please send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan,

The response was provided by e-mail.

Regards, Marathonbet Casino

Dear Irfan,

I can assure you that the communication is ongoing outside of the complaint thread, and I will let you know once I know more details about the complaint.

I will extend the timer on the casino for seven days.

Your patience is much appreciated.

Dear Irfan,

I apologize, I accidentally put a response to a different thread. I will delete the response for you and wriite a new one. Thank you for your understanding.

Hello Stefan,

If the casino is ready to provide refund. Plesse let me know i can share my bank details.

This case is going on from long time and I need resolution quickly.

Thanks,

Irfan

Dear Irfan,

I have talked to a casino representative outside of the complaint thread, and I advise you to contact the customer support. I would like to kindly ask you to request the game log (betting history), deposit and withdrawal history. We will be able to move forward with this case after receiving this information.

I'll be awaiting your reply.

Dear Irfan,

I have talked to a casino representative again, and it is required to reopen your account and request the betting history, withdrawal history and deposit history from there. Please be aware that it won't be possible to deposit, withdraw, bet or play any games on your account. It will be reopened just to request the data. Please let me know once you receive the data and resend it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Dear Irfan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Stefan,

I am unable to login to my marathonbet account as they have not included my country code in my login due to which I am unable to login and please ask from there end to provide all the details about my betting history which is genuine and ask them to credit back my money.

Please warn people and ban this kind of fraud Companies.

Thanks,

Irfan

Dear Marathonbet Casino,

Could you please assist the player in logging in to their account?

I'll be awaiting your reply.

Dear Irfan! You should contact Customer Support to reopen the account. There are no obstacles for this from our side. Next, you can request data from the Support Service in order to provide it to Stefan later.

Regards, Marathonbet Casino

Dear Irfan,

Could you please follow the casino's instructions and contact the casino support to reopen your account to request the necessary documents?

Please let us know once you have done so and resend the deposit, withdrawal history and game log to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Dear Irfan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Stefan,

I have reached out to customer support and they asked me to send me id proof and address proof to share and i have shared with them and later they sent me one form and asked me to fill details, I asked them to unblock my acccount and share me details transaction history, gaming history from marathonbet.

I got updste from them that they are investigating my concern and reach out to me soon, it's been 4 days i didn't get any update.

This clearly shows how negligible this casino is, but it is faster in robbing customers money.

Plesse help me in getting my money back from this fraud casino.

Thanks,

Irfan

Dear Irfan,

Thank you for your cooperation and the information you have provided.

Dear Marathonbet Casino,

Could you please inform us when the account will be reopened for the purpose of receiving the requested histories?

I'll be awaiting your reply.

Dear Stefan,

The client has received all the requested documents from us.

Regards, Marathonbet Casino

Dear Irfan,

Could you please resend the email with the documentation to my email address stefan.m@casino.guru?

I am looking forward to your response.

Hi Stefan,

I have shared the documents to your email id.

Plesse review it and provide your decision.

Dear Irfan,

Thank you for your response and the information provided.

I had a chance to review the evidence, and it appears that the casino acted within its terms and conditions. The gameplay was against the AML Policy (Anti-money laundering), and the 10% fee applied to every transaction was justified. As the fee applied exceeded the amount on your casino account, you are not eligible for a withdrawal of any amount from the casino, I am afraid.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.