Martin Casino - El depósito del jugador se ha retrasado.

Hello Casino Guru Team,

I am filing this complaint against Martin Casino due to a missing deposit of €1,000.

On June 18, 2026, I made a deposit of €1,000 via SEPA instant transfer. The amount was immediately debited from my bank account but was never credited to my casino account.

I'm a loyal customer of this casino and have never had any problems before. However, five weeks have now passed, and customer support keeps stalling me. The casino keeps blaming the payment provider but refuses to resolve the issue or credit the amount.

I have already requested an official transaction confirmation from my bank, which clearly proves that the money has successfully left my account and reached the casino's payment processor, Lartim Limited.

I am uploading the official bank statement in PDF format as proof of this complaint. Since five weeks is an unacceptable processing time for a SEPA instant transfer, I respectfully request your assistance in resolving this matter and that my €1,000 be credited to my account or refunded.

Thank you for your support.

Hallo Casino-Guru-Team,

ich reiche diese Beschwerde gegen Martin Casino wegen einer fehlenden Einzahlung in Höhe von 1.000 € ein.

Am 18. Juni 2026 habe ich eine Einzahlung in Höhe von 1.000 € per SEPA-Sofortüberweisung getätigt. Der Betrag wurde sofort von meinem Bankkonto abgebucht, ist jedoch nie auf meinem Casino-Konto gutgeschrieben worden.

Ich bin ein treuer Kunde dieses Casinos und hatte bisher noch nie Probleme. Nun sind jedoch bereits 5 Wochen vergangen, und ich werde vom Kundensupport ständig hingehalten. Das Casino schiebt die Schuld immer wieder auf den Zahlungsanbieter, weigert sich jedoch, das Problem zu lösen oder den Betrag gutzuschreiben.

Ich habe bereits eine offizielle Transaktionsbestätigung von meiner Bank angefordert, die eindeutig belegt, dass das Geld mein Konto erfolgreich verlassen hat und an den Zahlungsabwickler des Casinos gelangt ist Lartim Limited.

Ich lade den offiziellen Bankbeleg im PDF-Format als Nachweis zu dieser Beschwerde hoch. Da fünf Wochen eine inakzeptable Bearbeitungszeit für eine SEPA-Sofortüberweisung sind, bitte ich Sie höflich um Ihre Hilfe bei der Schlichtung dieser Angelegenheit und darum, dass mir meine 1.000 € gutgeschrieben oder zurückerstattet werden.

Vielen Dank für Ihre Unterstützung.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Hello Attila,

Thank you for your feedback.

Since the payment was made via Instant Pay, the money was immediately debited from my bank account. I have now contacted my bank directly to request a detailed transaction confirmation with all reference numbers.

As soon as I receive it, I will upload it here. I'll keep you updated!

Best regards

Hallo Attila,

vielen Dank für Ihre Rückmeldung.

Da die Zahlung per Instant Pay erfolgt ist, war das Geld bankenseitig sofort abgegangen. Ich habe mich nun direkt an meine Bank gewendet, um eine detaillierte Transaktionsbestätigung mit allen Referenznummern anzufordern.

Sobald mir diese vorliegt, werde ich sie hier hochladen. Ich halte Sie auf dem Laufenden!

Beste Grüße

Hello Attila,

I just received final confirmation from my bank (Revolut). Revolut has officially confirmed that the transfer of over €1,000 was successful and that the recipient bank has confirmed receipt of the payment.

Since the money has demonstrably been received in the casino's recipient account, I request that you contact the casino (Martin / Galaktika NV) so that the manual credit to my player account can be initiated immediately.

Thank you very much and best regards,

Hallo Attila,

ich habe soeben die finale Rückmeldung von meiner Bank (Revolut) erhalten. Revolut hat mir offiziell bestätigt, dass die Überweisung über 1.000 € erfolgreich abgeschlossen wurde und die Empfängerbank den Erhalt der Zahlung bestätigt hat.

Da das Geld nachweislich auf dem Empfängerkonto des Casinos eingegangen ist, bitte ich Sie, das Casino (Martin / Galaktika N.V.) zu kontaktieren, damit die manuelle Gutschrift auf mein Spielerkonto umgehend veranlasst wird.

Vielen Dank und beste Grüße,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gold6767,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila