Maximal Wins Casino - El retiro del jugador se ha retrasado.

Played properly as always.

After about 8 hours I had finally earned a decent sum that I wanted to pay myself out. 5000 is unfortunately the maximum amount.

Unfortunately, I gambled the remaining 3000 in the course of the evening.

It wasn't my first payout on the site so I thought everything was okay. But since 08/08/21 I'm waiting for my payout. The chat or the email addresses always deliver the same answers - they want to hold you up and don't pay out.

The site made a buck, but unfortunately you are only being ripped off from front to back.

Better burn that money then you have more of it.

Absolute rip-off side.

Lawyer is now switched on

Habe ordentlich wie immer gespielt .

Nach ca 8 std hatte ich endlich mal eine ordentliche Summe erspielt die ich mir auch mal auszahlen wollte 5000 ist leider die maximale Summe .

Die übrigen 3000 habe ich in laufe des Abends noch verzockt leider .

Es ist nicht meine erste Auszahlung gewesen auf der Seite deshalb dachte ich es wäre alles ok . Aber seid dem 8.08.21 warte ich auf meine Auszahlung. Der Chat oder die email Adressen liefern immer die selben Antworten sie wollen einen hin halten und zahlen nicht aus .

Die Seite hat Bock gemacht aber leider wird man hier nur von vorne bis hinten verarscht .

Verbrennt dass Geld lieber dann habt ihr mehr davon .

Absolute abzocker Seite.

Anwalt wird jetzt eingeschaltet

Dear Jan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for? Was it the same payment method as previously?

What is the status of your withdrawal, please – is it pending or processed?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Jan for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jan,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.