Mega.Bet Casino - El retiro del jugador se retrasa debido a un problema con el método de depósito.

Heelo ,

I try to whitdraw on megabet i dont use a bonus and try to whitdraw less then 10 times my deposit.

I deposit whit banktransfer and want whitdraw whit banktransfer sepa but the casino says i need whitdraw the way i deposit, but its not working

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the payment methods available in your account for both deposits and withdrawals?
• Have you made any successful withdrawals from this casino before?
• Could you kindly send me a screenshot of the error message that appears when you try to withdraw your winnings using the same payment method you used for your deposit?
• Have you tried clearing your cookies and cache, deleting your browser history, or using a different browser or device to check if the problem persists?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

I deposit again on the casino .

And after that the whitdraw option worked i lost my second deposit what is not nice , But i have now whitdraw some money and waiting 48 hours already to get approved i dont use bonus , I know 48 hours its not verry lomg, but there rules says max 2 days to complete the transaction. We will see thankyou for your time

Hello,

At the moment, withdrawals may take longer than usual due to a technical issue with our payment provider. We apologize for any inconvenience this may cause and appreciate your patience

Kind Regards

Mega.bet Team

Ticket ID

what need i do now its always trouble

Thank you for your responses. I understand that you are worried, but please note that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

but dont you look to the picture?

the payment provider have issue??

im able to deposit and not whitdraw because the payment option have issue?

And why you say 2 weeks waiting ??

read the rules its says 2 days max to proces a whitdraw

you can not trust this casino whit payment provider issue why you tell its a fresh casino you misleading people this way

last time i go to casino guru you support scammi casinos look trustpilot.com megabet more people have problems paying out and always say wait two weeks for whitdraw its not true bye

Thank you for your messages. I understand that the situation feels frustrating, especially when the casino’s rules mention a shorter processing time. Please let me clarify what we can and cannot influence as a third-party mediator.

Casinos often display estimated or maximum processing times, but in practice these timeframes may be extended when there are technical issues on their side or on the side of their payment provider. This is exactly what the casino stated in the message you shared. Issues like this usually affect withdrawals only, which is why deposits may still work normally.

Please also note that Casino Guru cannot speed up the casino’s internal processes or force them to complete payouts within a specific number of hours or days. Our role is to step in if a withdrawal remains unpaid after the reasonable waiting period has passed. The 14-day period we mention is a standard timeframe we apply to all casinos, regardless of what their website states, because in many cases technical or verification delays resolve within this time.

If, however, your withdrawal is still not paid 14 days after you requested it, we will be more than happy to intervene on your behalf and contact the casino directly to request an explanation and assistance.

I know this situation is stressful, but at this moment the best step is simply to wait until the standard timeframe has passed. If the funds do not arrive, please let me know and we will take further action.

Dear stefanjkll,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru