Megaslot Casino - El depósito del jugador nunca se ha acreditado en la cuenta.

Good morning,

In the past 3 days I made several deposits at the aforementioned casino using skrill

2 of these deposits disappeared, left my skrill account but did not appear in my casino account.

I don't know if I will ever see this money.

I appeal to all players who play at this casino not to do so, as it is not certain that the money will reach its destination.

Bom dia,

Nos passados 3 dias fiz varios depositos no referido casino , utilizando skrill

2 desses depositos desapareceram , saíram da minha conta skrill mas nao apareceram na conta do casino.

Não sei se vou chegar a ver esse dinheiro.

Faço um apelo a todos os jogadores que joguem neste casino para que não o façam, uma vez que não é certo que o dinheiro chegue ao destino.

Dear dalilaingles,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

In case you didn't understand... I'll explain again... the money left the account and didn't enter the casino... the casino has to explain it!.

The error has already been detected, and it was the casino that made it.

I don't have to contact anyone, they just have to reset the euro, that's all.

Mrs Kristina doesn't know what it is, but she already has a deadline for the resolution ???

Clowning!!.

What a waste of time.

caso nao tenha percebido... eu volto a explicar... o dinheiro saiu da conta e nao entrou no casino... quem tem que dar explicações é o casino!.

O erro já foi detetado , e foi o casino que o cometeu.

Eu nao tenho que contactar ninguem, eles ´só tem que repor o euro , mais nada.

A senhora dona Kristina não sabe do que se trata, mas já tem um prazo para a resolução ???

Palhaçada!!.

Que perca de tempo.

Dear dalilaingles,

Have you contacted the payment provider as suggested? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Also, we have received your email and if you wish to proceed with this complaint I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but you need to restrain from using abusive language.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.