MENACE.com Casino - El jugador no puede acceder al casino debido a tareas de mantenimiento.

Hi, seems like menace has closed their casino and have put me in limbo regarding payout. I have 23 924 usdc on the site. There has been no communication as to how it will be paid out or if it will be paid out at all. Hopefully you can help regarding this situation. Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully logged into your casino account?
• Have you tried contacting the casino's customer support via email to ask about the current status of the casino website's maintenance? If so, when did you send this email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Early last week was my login

Yea I have tried, but not heard anything back

Dear Morkey

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Morkey,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Morkey,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from MENACE.com Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear MENACE.com Casino,

Could you please provide detailed information regarding the player’s issue?

As I understand, the casino is currently undergoing maintenance and being rebuilt. Could you confirm whether payouts of players’ remaining balances are being processed during this period?

Additionally, please specify the timeframe within which the player can expect to withdraw his funds.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.