Meridianbet Casino - Jugador alega que el casino es fraudulento.

This casino is fraudulent and I can prove it. I have already deposited more than 3250 reais and I have never won anything. As casinos are now regulated, I would like you to investigate this casino, because I am sure that they are not honest, I believe that the RTP is much lower than the 85% authorized by the Government.

I've also saved all the bets I've made, all of which have not paid out.

Esse cassino é fraudulento e eu posso provar. Eu já fiz mais de 3250 reais em deposito e nunca ganhei nada, como agora os cassinos são regulamentados, eu gostaria que investigassem esse cassino, pois eu tenho certeza de que não são honestos, acredito que o RTP seja bem menor que os 85% autorizados pelo Governo.

Também tenho salvo todas as apostas que fiz, e todas sem nenhum retorno.

Dear thomasonofre,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Dominika

Sorry for the delay in replying and for not posting more images and proofs. I'm now sharing some images of this casino with altered RTP. It's not just about luck; it's probabilistically impossible for you to have a 100% loss over several spins and never get a win. What I found strange about this casino is that you never actually win anything! I'm going to prove this with some suspicious images and I'm also going to leave a record of where I played in all the games, if you need more images I can send you a compilation or even a video showing all the games where I never actually won anything, it's very strange isn't it? to spend almost 4,000 reais on various games and never win anything, not even 1,000 reais?

NOTE: This is the first casino that records the time you log in, stay online and then log out, I've never seen a casino like this, it's already a bit suspicious don't you think?

Desculpe pela demora para responder e por não ter postado mais imagens e comprovações. Agora, estou compartilhando algumas imagens desse cassino com RTP alterado. Não se trata apenas de sorte; é probabilisticamente impossível que, em diversas jogadas, você tenha 100% de perda e nunca consiga nenhuma vitória. O que achei estranho nesse cassino é que realmente você nunca ganha nada! Vou provar isso com algumas imagens suspeitas e também vou deixar registrado onde joguei em todos os jogos, se precisarem de mais imagens eu posso mandar compilado ou até mesmo um vídeo mostrando todos os jogos onde realmente nunca ganhei nada, é muito estranho não? gastar quase 4 mil reais em diversas jogadas e nunca ganhar nada nem sequer 1 mil reais?

OBS: Esse é o primeiro cassino que registra o tempo que você entra, fica online e depois sai, nunca tinha visto um cassino assim, isso ja é meio suspeito não acham?

Thank you for your reply, thomasonofre. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.

If you do not agree with our decision, you can always contact the licensing authority, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.