METHMATE11 - La solicitud de retiro del jugador ha sido denegada.

I want the money without a bonus from $50 that I deposited and the process to withdraw was denied. They said it was an error in my bed and sent me a picture that I will target below.

They’re just making excuse excuses not to pay me. Screenshots attached.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear isitbella,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify the exact date you requested the withdrawal?
• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

it was on the 29th of January 2026 at 3:50:41 am.

no i haven’t had any withdrawals from this site before.

i was not using a bonus, playing with just the $50 i deposited on its own.

thankyou so much. i hope you can resolve this issue for me, much appreciation for what you do.

i just reread my initial message, my apologies for the spelling, i was using voice text.

for that i will rewrite my first message for you.

I won the money without a bonus from $50 that I deposited and the process to withdraw was denied. They said it was an error in my bet and sent me a picture that I will tag below.

They’re just making excuses not to pay me. Screenshots attached.

Dear isitbella,

Thank you for your response. I want to highlight that we allow the casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress by the end of that period, we will step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly.

In the meanwhile, could you please attach a screenshot of your pending withdrawal along with any relevant communication with the casino representatives?

Thank you for your patience in advance, and please keep me updated on any further developments.

Best regards,

Attila

It’s been over 2 weeks since they denied my withdrawal of my winnings.

please help me get my winnings i urgently need my money. please im begging you for help. 🙏

please help me get my winnings i urgently need my money. please im begging you for help. 🙏

Dear isitbella, thank you for your response. I am truly sorry to learn that the casino has confiscated your winnings. Could you please let me know if they provided any explanation for this action? Additionally, do you still have access to your account at this time? Thank you for your patience and cooperation.

all they said was that there were errors in my bets that they found. And repeated to say that in different words over and over.

I asked for proof, I asked if I could speak to customer service team multiple times.

I also no longer have access to my account.

Dear isitbella,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello isitbella,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, could you please provide me with a link to the casino's website? It seems the URL has changed since our last review update. I will then try to contact a casino representative. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

Hi Martin, i don’t have access to the casino but this was their link- methmate11.com

there has been no development one bit. and they also run majority of crappy casinos going around. they’re all very dodgy.

i can only send 1 picture at a time on here so is there an email i can attach all of my screenshots of the conversation in my attempt to the what i won. ‘

Dear isitbella,

thank you for providing the website link and for your continued cooperation.

After reviewing the situation further, I regret to inform you that we are currently unable to establish contact with the casino. The website appears to be inactive or no longer properly operating, and based on the information available to us, the casino also seems to have operated under a fake license.

Due to these circumstances, we unfortunately do not have a viable channel through which we could reach a casino representative or effectively mediate this case. As a result, our ability to pursue the matter further is very limited.

I understand this is disappointing news, especially given the situation you described. I will monitor the situation this following week, and try my best to attempt to contact the casino in case any channel arises. In case I do not receive a response, I will be forced to close the complaint as unresolved.

If there are any new developments on your side, please let me know.

i can send you another pokie website owned by the same people, would that help?

Dear isitbella,

thank you for your continued cooperation. Yes you can try to provide me with another link. That said, I cannot recommend playing at the site at his point in time.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

https://methspin.net/login

https://www.facebook.com/share/p/14MxRgCYaB5/?mibextid=wwXIfr

this is a list of pokie websites all created by the same people that scammed me of $520.

the first link i gave you "methmate11" is no longer available, shutting down METHMATE11 is no loss to them because of the ridiculous amount of sites they continually create.

they scam and commit fraud by paying people who want and need quick cash. they do this by giving their bank account information/sign in details & payID.

they pay civilians weekly incomes from $100-600 as long as they are granted full use & access of ones PAYID. these PAYID’s are how people deposit money to play the online pokies they have created and gained immense control over.

PS. whoever refers another person to sell their bank account and login details successfully ALSO gets a payment from these websites anywhere from $100-200.

please i just want my $520.

look into everything ive written to you and you will also see how big a problem and on such a large scale it is happening.

Dear isitbella,

Thank you for providing the additional information and links. I truly appreciate the effort you’ve made to document the situation and share everything with us.

Unfortunately, even after multiple attempts, we have been unable to establish any contact with the casino. The original website you provided is no longer operational and it appears, that the casino had been operating under a fake license. Because of this, we do not have any reliable communication channel through which we could reach the operator or effectively mediate the dispute.

Based on the information available, it is very likely that this website was part of a network of unregulated gambling sites. In such cases, our ability to intervene or recover funds is unfortunately extremely limited and the only thing left for us to do is to close the complaint and assign a respective amount of black points.

For this reason, we will now close this complaint as unresolved, as there is no casino representative available to participate in the mediation process. If you believe you have been the victim of a scam, you may also consider reporting the incident to your local authorities or through official Australian scam-reporting platforms such as Scamwatch or the Australian Communications and Media Authority (ACMA). Providing them with the information and links you shared with us may help them investigate similar operations.

I understand this is not the outcome you were hoping for and I’m very sorry we were not able to assist further in this case. Going forward, I strongly recommend only playing at licensed casinos that have been independently reviewed and verified, or better yet, avoid casino gaming in full.

Thank you again for your cooperation.

Kind regards,

Martin