Millioner Casino - El retiro del jugador se ha retrasado en el casino.

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Dear Jefreylocsin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi Kristina,

Thank you for your response. My account has already been successfully verified and is KYC compliant. I understand the 14-day waiting period policy. As of today, August 29, the withdrawal of €501 is still "Under Review" at the casino, and no funds have been received in my card/bank account yet.

I will follow your advice to be patient and wait. I will update you here immediately if anything changes or if the 14 days pass without receiving the money.

Thank you for your assistance.

Best regards,

Jefrey

Any update for my case?

Thank you for your reply. I don't have any updates, as the recommended time has not passed yet. I understand that this situation may be frustrating, but I would like to emphasize that we typically allow the casino two full weeks to process each payment. I will keep this complaint open, and should there be no progress by the end of this period, we will take necessary action. Let’s remain optimistic, and I hope to receive positive news regarding your withdrawal soon. I appreciate your patience and kindly ask you to keep me updated on any further developments.

Pls give me some update its almost 2 weeks no withdrawal

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jefreylocsin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina