MobileCasino 888 - La verificación de la cuenta del jugador se retrasa.

It's been 4 days and my account still hasn't been verified, preventing any withdrawals.

4 dias e não verificou minha conta, impossibilitando qualquer saque

Dear adjail013,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share screenshots from your account supporting your case?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear adjail013,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's been checked! Thank you!

Foi verificado! Obrigado!

Now I'm trying to withdraw!

Agora estou tentando uma retirada!

Dear adjail013,

Were you able to withdraw your winnings?

May we consider the issue resolved?

Not yet, they said it was 10 days, that's absurd. Two days to go!

Ainda não, falaram que era 10 dias, isso já é um absurdo. Faltam 2 dias para o fim do prazo!

Thank you very much, adjail013, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

They didn't pay, casino scammer!

Não pagaram, casino golpista!

Hello adjail013,

My name is Romi, and I will be assisting you with your case.

I would like to request the presence of a representative from the casino in this conversation.

Dear MobileCasino 888,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

There is no credit card withdrawal option. Only cryptocurrency. So why are they refusing my

They claimed that I could only withdraw to the same deposit method. And in Brazil the bank does not accept credit card deposits, and the game itself does not have this option.

withdrawal?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi,

We’ve reviewed this case thoroughly and found that while the player has stated they cannot withdraw to their credit card, this method is essential to prevent fraud and ensure compliance. The funds remain in the player’s account, and we are committed to resolving this matter responsibly while safeguarding all parties involved.

Thank you for raising this issue. Our policy requires withdrawals to be processed back to the same method used for deposits to ensure compliance with anti-fraud measures. In this case, the funds were returned to your account as your selected withdrawal method does not align with the original deposit. Please contact our support team directly to explore a solution that aligns with your situation.

There is no card withdrawal option for my country.

There is no withdrawal option on your own website!

Não há opção de saque para cartão para o meu País.

No seu próprio site não há essa opção de saque!

Greetings all.

Dear MobileCasino 888,

Thank you for your cooperation.

Could you please look into this case again as the player says that there is no withdrawal option to the credit card?

Thank you in advance.

Best regards,

Romi

Select Payment Method

BankTransfer

100 EUR - 1000 EUR

BANK

TRANSFER

BTC Transfer

100 EUR - 1000 EUR

฿ bitcoin

Tether (USDT)

100 EUR - 1000 EUR

干

tether

STREAK

Close

Apenas estas opções!

Ok, Im in contact with my finance team and I will do my best to resolve this immediately.

Many thanks

MobileCasino888

ok

Dear Adjail013,

Thank you for your patience while we reviewed this case.

Our investigation revealed multiple deposit attempts from different cards and accounts all linked to the same address, suggesting suspicious activity.

As per our standard policy, withdrawals must be processed back to the same card used for deposits. This policy is in place to ensure compliance and security, and it aligns with industry standards.

If your card cannot accept the withdrawal, we advise contacting your card issuer for assistance.

We are confident we can process withdrawals to Brazilian cards successfully, as we work with trusted partners in Brazil.

We remain committed to resolving this matter fairly and ensuring a secure gaming environment for all our players.

Best regards,

Support Team

Mobilecasino888

Stop lying, Bradesco doesn't accept refunds on purchases and withdrawals. But ok, it's just a scam casino, in fact it's the same casino as Mr. Big Wins, all scams!

Para de mentir, Bradesco não aceita devolução de compra e saque. Mas ok, não passa de um cassino golpista, alias é o mesmo casini que o Mr big Wins, tudo golpe!

Greetings all.

Thank you, MobileCasino 888, for the update.

Dear adjail013,

Please confirm whether you have requested the withdrawal to your card again, as the casino representative informed us that they indeed accept payments to credit cards.

Thank you in advance.

Best regards,

Romi

But man, there's no card withdrawal option on their website, I'm trying to attach a screenshot, but it's not attaching. There are only two options, cryptocurrency and to the bank!

Mas cara, não tem opção de saque para cartão no site deles, estou tentando anexar um print, mas não está anexando. Só tem duas opções, criptomoeda e para o banco!

Thank you for your feedback. We’ve double-checked, and the card withdrawal option is indeed available on your account. You should see it alongside the other withdrawal methods.

If you’re still having trouble locating the option, we recommend clearing your browser cache or trying a different device or browser. If the issue persists, please contact our support team, and we’ll be happy to guide you through the process.

We appreciate your understanding and are here to help ensure a smooth withdrawal experience.

Best regards,

MobileCasino888 Support Team

Dear adjail013,

Could you check your account and update us, please?

Thank you.

Romi

Clarification Regarding Withdrawal Request

We’d like to address the concerns raised here with full transparency. Our records show that the withdrawal request in question was submitted to a payment method different from the one used for deposits. As part of our industry-standard compliance protocols, withdrawals must be processed to the same payment method. This policy is designed to prevent fraud and ensure the security of financial transactions for all our players.

Additionally, we have detailed financial records of all deposit and withdrawal attempts on this account, which confirm that the withdrawal request did not align with the original deposit method. These records are available for review if required, and they fully support our adherence to proper procedures.

We value the trust of our players and take allegations like these very seriously. If the player wishes to discuss this further or review the financial records directly, we invite them to contact us through the appropriate support channels.

We remain committed to fairness, compliance, and the highest standards of service for all our players.

MobileCasino 888 support team

scammers

golpistas

Hello adjail013,

We hope you're doing well! We just wanted to kindly remind you that you have one more opportunity to request a withdrawal back to the original credit card you used for your deposit. This step is in place to ensure the highest level of security and to avoid any potential fraud.

If you'd like to proceed with this or need any assistance, please don’t hesitate to reach out. We’re here to help!

Thank you for your understanding and continued support.

Best regards,

MobileCasino 888 support team

How do I withdraw to an expired virtual card? Are you back in the stone age?

A used card is virtual, it changes its details with every purchase, so it doesn't exist anymore!

Como vou sacar para um cartão virtual expirado? Voltaram a viver na idade da pedra?

Cartão usado é virtual, altera os dados a cada a compra, ou seja aquele não existe mais!

Dear MobileCasino 888 support team,

I believe that adjail013 has a point here. Could you advise what the next step should be so the player can be able to withdraw in such a case?

Thank you in advance.

Respectfully,

Romi

Dear adjail013,

Thank you for raising your concern.

To clarify, withdrawals are typically processed back to the same payment method used for deposits to comply with standard anti-money laundering regulations.

Based on our records, the card you used for depositing is valid until 08/25, meaning it is still active and eligible for withdrawal. If this is not the case, we kindly ask you to confirm with your card provider, as they can advise on how transactions are handled for a card marked as virtual or expired.

If your card provider confirms that the card is no longer active or able to accept withdrawals, please provide written documentation from them confirming this. Once we receive that, we can explore alternative withdrawal methods for you.

We are committed to ensuring your withdrawal is processed smoothly, so feel free to reach out if you have any additional questions or concerns.

Kind regards,

MobileCasino 888 Support Team

You better claim that you don't want to pay, even if I lose half of what was deposited, you are a joker, virtual cards are generated at the time of purchase, you must not understand anything about Brazilian laws. The bank itself doesn't even accept these payments that exceed the card's limits, my manager himself is not going to force documents from a betting house, which is not even regulated in my country, at the very least he should transfer me at least the minimum that was deposited, this will not pay even half of what I deposited. Are you out of

money? To steal from the players!

Melhor você alegar que não quer pagar, mesmo eu perdendo metade do que foi depositado, vocês é brincalhão, cartōes virtuais é gerado na hora da compra, não deve entender nada de leis brasileiras mesmo. O banco em sí nem aceita esses pagamentos que excede limites do cartão, meu gerente em sí não vai forcener documentos para de casa de aposta, que nem é regulamentada em meu país, no mínimo deveria me transferir pelo ao menos o minimo que foi depositado, essa vontade de não pagar nem metade do que eu depositei. Estão sem

dinheiro? Pra ta roubando os jogadores!

In addition to having a rtp changed to almost ZERO, it is still denying withdrawals of half of what was deposited, cards generated by it have a date and limit to be used, search on google about it, since you are uninformed!

Além de ter um rtp alterado para quase ZERO ainda fica negando saque de metade do que foi depositado, cartōes gerado ele tem data e limte para se poder usar, pesquise no google sobre, já que é um desinformado!

Dear adjail013,

Thank you for sharing your concerns. We understand your frustration and would like to address the points you've raised transparently.

Firstly, please allow us to clarify that we operate under strict compliance regulations, including processing withdrawals back to the original deposit method whenever possible. This ensures the security of our players and adherence to international anti-money laundering laws.

Based on our records, the card you used for deposits is valid until 08/25 and is still capable of receiving withdrawals. If this is not the case, we kindly ask you to provide documentation from your bank confirming that the card is no longer active or eligible to receive funds. Once we have that, we’ll gladly assist you in finding an alternative withdrawal method.

Regarding the RTP, we would like to assure you that our games are provided by certified third-party suppliers, and the RTP is not adjusted by us. These games undergo rigorous testing by independent regulatory bodies to ensure fairness and compliance.

Our goal is to resolve this matter quickly and ensure you can access your funds. Please reach out to our support team directly if you require further assistance or clarification.

Kind regards,

MobileCasino 888 Support Team

Greetings all.

Dear adjail013,

Please let us clearly know if it is possible for you to withdraw to the same card you used for your deposit so we can finally stop going in circles here.

If it is not possible, we'll ask the casino representative what your other option could be.

Thank you.

Regards,

Romi

There's no way, man, the card used is no longer valid, because it was a virtual card.

What a bunch of amateurs or scammers, right? lol

Não tem como cara, o cartã usado não é mais valido, pois era cartão virtual.

Que rapaziada amadora ou golpista né!? rs

Action Required Regarding Chargeback and Payment Issue

Dear Adjail,

We are following up on your recent complaint regarding your account and the chargeback that was filed. After reviewing the details, we have confirmed that the card you mentioned is still linked to your account, and it was indeed used for the original deposit.

We understand you’ve stated that the card is no longer in use; however, due to the chargeback issue and the security concerns raised, we require that you provide the original card used for this deposit in order to resolve the matter. This is necessary as part of our verification process to ensure that there is no fraudulent activity associated with your account.

Please understand that due to the suspicious nature of this situation, we can only proceed with account verification and resolving the chargeback issue if you provide proof of the card in question. If you are unable to use or provide this card, we may need to take further action, including limiting or suspending access to your account.

To help you with this process, here are the options we can offer:

Provide a photo of the original card (with sensitive information such as card number and CVV blurred out) for verification.

Contact your bank or card issuer to clarify the status of your card and provide us with official documentation showing that the card was in use at the time of the deposit.

Update your payment method if the card is indeed no longer in use, though please be aware that this may take additional time and verification, and any issues with the chargeback must still be addressed.

We appreciate your prompt attention to this matter and request that you provide the necessary documentation or information within the next 48 hours to avoid any further complications with your account.

If you have any questions or need assistance with this process, please don’t hesitate to contact us directly.

Thank you for your cooperation,

MobileCasino 888 Support Team

casino scam

cassino golpista

Update your payment method if the card is indeed no longer in use.

MobileCasino 888 Support Team

Dear adjail013,

Please do as the casino representative suggested. Otherwise, I will have to reject this complaint because of your nonexistent cooperation here.

Thank you.

Respectfully,

Romi

Dear adjail013,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings all.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Respectfully,

Romi