Money X Casino - El jugador encuentra restricciones en su cuenta y acusaciones falsas.

Dear lolz2001z,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• When did you create your casino account?
• Could you please advise if you passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1) I don’t remember the exact date, about a week ago

2) They do not have KYC, the casino itself does not require verification

1)Точной даты не помню,примерно неделю назад

2)У них нету KYC,сам казино не требует верификации

Thank you very much for your reply, lolz2001z. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear lolz2001z,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.