Mr Green Casino - El jugador aún no ha recibido las ganancias.

Hello all ty for all work

Well previous month i decided open my account at mrgreen ...after that i upload my docs to verify acc . after several utilitys asked ...live operator told me all ok for deposits & withdraws and i go ahead and deposit arround 200 € made bets and won 1280.

Next day i try to withdraw and surprise all blocked they want another bill i send them ...meantime i lost some money on casino and my balance was 1013€ . Another surprise i note that they kick me from sportsbets thats why i withdraw all the 1013 € . Allways delayng and no money on my wallet .. This nightmare starts on day 23 november.

Note i don t use any bonus

need some help from experts please cause they re having a bad behavior & at live chat think that they joke with me everyday i come there

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Dear aurelyo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

well almost 3 weeks ben passed and today i received message from them that my account its not verifyed they not accpeted the 3 utilitys build i sen t them .... i don t have nothing more to send them.

And i ve deposited by neteller and yhey say i can t withdraw by neteller only visa wich i don t have it

i apply for them to pay me by neteller / skrill / crypto or bank account but they don t want it..all for freee my winnings .

even they don t want to pay me only my deposit of 200 ...

bad bad behavior ..

Dear aurelyo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear aurelyo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru