Mr Green Casino - El jugador está experimentando un proceso de retiro retrasado.

Mr Green is refusing to verify my account and release my winnings using a recent bank statement, despite it meeting all requirements and prior confirmation from their support. This seems like a deliberate delay tactic to keep my money in the account in hopes I'll lose it.

I've been trying to verify my Mr Green account to withdraw my winnings, but they've rejected my Bank of Ireland statement twice without valid reason. The statement is dated 28 August 2025, which is only about 37 days old as of now (well within the 3-month limit they require)

Their rejection emails claim the details aren't fully visible or that the document is over 3 months old—both of which are false. In a chat with their support, they explicitly confirmed this type of bank statement would be accepted and my account would be approved. Yet, they're still stalling

t's obvious they're using this as a common casino tactic to lock up player funds during verification, hoping the player gambles it away instead of withdrawing. My account has money from winnings I want to access, and this unfair delay is preventing that.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Green Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share your interaction with the casino, showing the reasons for the rejection of the documents you provided?
• Were the documents confirming your identity and address approved?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear HANSVOG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear HANSVOG,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas