Mr Sloty Casino - El retiro del jugador se ha retrasado.

Since August 26th If the payout is requested, since the only delaying tactic.

Seit dem 26.08. Ist die Auszahlung beantragt, seit dem nur hinhalte Taktik.

Dear Heiko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Heiko for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Heiko,

I’m sorry to hear that your withdrawal has been delayed. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Mr Sloty Casino to join this thread.

Dear Mr Sloty representatives,

Can you please indicate a timeframe in which we can expect Heiko’s withdrawal to be processed?

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Heiko,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

As you might know, Mr Sloty Casino received a ‘Very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.