MXWin Casino - El jugador no puede retirar fondos.

Hello, I need help. I entered my bank account information incorrectly, and now I can't delete it or add another one. I can't withdraw my funds, and customer service is not responding. Please help.

Hola necesito ayuda puse mal mi cuenta bancaria y ahora no puedo eliminarla y no me permite poner otra no puedo retirar mi efectivo y atención al cliente no responde por favor ayuda

Dear Karinagarcia,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MXWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you make any previous deposits in the casino?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Karinagarcia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.