MyLuck Casino - La cuenta del jugador ha sido cerrada.

Hello, I need your help. My account at the casino mentioned above has been closed and my money has been withheld. I'm being accused of having a duplicate account, which isn't true. Please help me get my money back. Thank you.

Guten Tag, ich benötige bitte Ihre Unterstützung. Mein Konto bei dem oben genannten casino wurde geschlossen und mein Geld einbehalten. Mir wird vorgeworfen ein Doppelkonto zu haben was nicht der Fall ist. Bitte helfen Sie mir mein Geld zurück zu erhalten. Danke

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Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila