N1 Casino GR - La cuenta del jugador ha sido cerrada después de la solicitud de retiro.

After a withdrawal request of 500 euros, my account was deactivated, I have no access and no updates via email, in the live chat for a month now they tell me we will send you an email and nothing, my account is fully identified but I have not made any withdrawal, it is the first.

Έπειτα από ένα αίτημα ανάληψης 500 ευρώ,ο λογαριασμός μου απενεργοποιήθηκε,δεν έχω πρόσβαση και καμιά ενημέρωση μέσω μέιλ, στη ζωντανή συνομιλία εδώ και ένα μήνα μου λένε θα σου στείλουμε μέιλ και τίποτα ,ο λογαριασμός μου είναι πλήρως ταυτοποιημενος αλλά δεν έχω κάνει κάποια ανάληψη, είναι η πρώτη.

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Dear Dragon7619,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Mainly in slots and a little roulette, winnings are without bonuses

Σε κουλοχερηδες κυρίως και λίγο ρουλέτα,τα κέρδη είναι χωρίς μπόνους

Dear Dragon7619,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Dragon7619,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite N1 Casino GR representative to join this conversation.

Dear N1 Casino GR,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear player,

I have made repeated attempts to contact the casino but unfortunately without success. Regrettably, there is very little that can be achieved without the casino’s cooperation. Therefore, I will mark this complaint as "unresolved" in our system.

I understand that this is not a satisfactory resolution to your issue. However, unresolved complaints negatively affect the casino’s rating, which may encourage them to reconsider their approach. Should the casino decide to respond in the future, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend contacting the Greek Gaming Authority and submitting a complaint directly to them:

https://www.gamingcommission.gov.gr/index.php/en/

The Gaming Authority has broader powers and tools to assist players in situations like this. Please feel free to let me know if you need assistance with submitting the complaint, or inform me about their response if you choose to contact them on your own (barbora.p@casino.guru).

I am sorry that I could not be of more assistance on this occasion.

Best regards,

Barbora

Casino Guru