N1 Casino GR - Las ganancias del torneo de los jugadores se han retrasado.

Last week Pragmatic Play had a tournament with the following games: Big Bass Splash 1000, Anaconda Gold, Sugar Rush Super Scatter, Fortune of Olympus and they had 2-3 more games that I don't remember what they were.

The tournament ended on Friday morning or Saturday morning and my ranking was 16th if I remember correctly and I won €1000.

On Sunday I connected to N1 Casino and as soon as I entered a pragmatic play game, it gave me a message that I had won €1000 from the tournament which would be credited the next business day. It has been essentially 3 days and still nothing, in older tournaments the money is credited 1 to 2 hours after the tournament ends, even if it is a weekend. On Monday 2/3/26 I contacted N1 customer service and they told me that they have assigned my complaint to the relevant department but still nothing has been done. Is there anything else I can do or has anyone faced something similar? This all seems very strange to me and I don't like it.

Την προηγούμενη εβδομάδα η Pragmatic Play είχε ένα τουρνουά με τα εξής παιχνίδια: Big Bass Splash 1000, Anaconda Gold, Sugar Rush Super Scatter, Fortune of Olympus και είχε ακόμα 2-3 παιχνίδια τα οποία δεν θυμάμαι ποια ήταν.

Το τουρνουά έληξε Παρασκευή ξημερώματα ή Σάββατο ξημερώματα και η κατάταξη μου ήταν 16ος αν θυμάμαι καλά και κέρδιζα 1000€.

Την Κυριακή συνδέθηκα στο N1 Casino και με το που μπήκα σε ένα παιχνίδι της pragmatic play, μου έβγαλε μήνυμα ότι έχω κερδίσει 1000€ από το τουρνουά τα οποία θα πιστωθούν την επόμενη εργάσιμη ημέρα. Έχουν περάσει στην ουσία 3 ημέρες και ακόμη τίποτα, σε παλιότερα τουρνουά τα χρήματα πιστώνονται 1 με 2 ώρες αφότου τελειώσει το τουρνουά, ακόμη κι αν είναι Σαββατοκύριακο. Την Δευτέρα 2/3/26 επικοινώνησα με την εξυπηρέτηση του Ν1 και μου είπαν ότι έχουν αναθέσει το παράπονό μου στο αρμόδιο τμήμα αλλά ακόμα δεν έχει γίνει τίποτα. Υπάρχει κάτι άλλο που μπορώ να κάνω ή έχει αντιμετωπίσει καποιος κάτι παρόμοιο; Μου φαίνεται πολύ περίεργο όλο αυτό και δεν μου αρέσει.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you ever participated in this casino's tournaments before?
• Could you please prove that you were in 16th place and what the prize for this place was? Are the results publicly available anywhere?
• Was this a free-entry tournament, or did it require a deposit to participate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

No, I can't get on the leaderboard because the tournament has ended and I can't get it.

Yes, I have participated before and I didn't have a similar problem, no, it didn't require a deposit!

Όχι δεν μπορώ να μπω στην λίστα κατάταξης γιατί το τουρνουα έχει λήξει και δεν μου το βγάζει

Ναι έχω συμμετάσχει ξανά στο παρελθόν και δεν είχα κάποιο παρόμοιο πρόβλημα όχι δεν απαιτούσε προκαταβολή!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear xristoskoko96,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila