NeonVegas Casino - El jugador no ha recibido el bono de bienvenida.

I just joined neon Vegas casino today and I got scammed . I deposited $70 for the welcome bonus and I received no extra bonus money. I have been trying to contact them for the last 5 hours . I've heard nothing . Useless at communication. Shit casino

Hello rattlesnakeltd,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NeonVegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if the bonus was eligible in your country? How exactly did you try to activate the bonus? Is your deposited money untouched or did you use it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear rattlesnakeltd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.