NetBet Casino GR - El jugador cree que el reintegro se ha retrasado.

I requested a withdrawal of 511 euros on 1/11, but the problem is that it's still pending, and since 1/11 there's been absolutely no support via email or live chat for the past 2 days!!!! You need to intervene because the company's players can't even communicate with the company!!!!

Έχω ζητήσει ανάληψη 511 ευρώ στις 1/11,το πρόβλημα είναι ότι είναι ακόμα εκκρεμή η ανάληψη,κ από τις 1/11 δεν υπάρχει καθόλου εξυπηρέτηση ούτε email ούτε live chat εδώ και 2 μέρες !!!! Πρέπει να επέμβετε γιατί οι παίκτες της εταιρείας δεν μπορούν να επικοινωνήσουν καν με την εταιρία!!!!

Dear Thodwris16v,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that while the history shows that the withdrawal is pending, I haven't even received a confirmation email from Netbet and they don't even respond to emails! It is understood that account m is fully identified.

Το πρόβλημα είναι ότι ενώ στο ιστορικό φαίνεται ότι η ανάληψη εκκρεμεί ,δεν έχω λάβει καν επιβεβαιωτικό εμαιλ από την Νετμπετ και δεν απαντάνε κιόλας στα εμαιλ ! Εννοείται ότι ο λογαριασμός μ είναι πλήρως ταυτοποιημενος .

7 days still I haven't received any response from Netbet about my withdrawal and there is no service, also I have made 2 more withdrawals etc. Hun entered normally!!! But for the money since 1/11 no email or notification

7 μέρες ακόμα δεν έχω λάβει καμία απάντηση από την Νετμπετ για την ανάληψη μου και δεν υπάρχει εξυπηρέτηση ,επίσης έχω κάνει άλλες 2 αναλήψεις κ μ. Χουν μπει κανονικά !!! Αλλά για τα λεφτά μ από τις 1/11 κανένα εμαιλ η ειδοποίηση

Dear Thodwris16v,

Have you received your withdrawal from the casino yet?

Dear Thodwris16v,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.