Nitrobet Casino - El jugador encuentra restricciones de retiro.

Hi, I played some slots and placed some sports bets, and ended up with a balance of €2,459. I've already wagered 3 times the amount I deposited, but I can't withdraw the money—it only lets me withdraw a certain amount. They didn't say anything in the chat, and they didn't say anything in the email either.

Olá, fiz algumas jogadas nas slots e apostas desportivas acabando por acumular um saldo de 2459€. Já apostei 3x o valor depositado e não consigo retirar o dinheiro, apenas deixa retirar uma certa quantia. No chat não disseram nada e por email também não.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila