Oddze Casino - Las ganancias de los jugadores están siendo canceladas repetidamente.

I won €662.09 at the casino after making a deposit using a bonus and wanted to withdraw the winnings. After verification on July 30, 2026, I initiated the withdrawal using the cryptocurrency I had previously used for the deposit.

The first two withdrawal requests were both cancelled after 24 hours without explanation. I received an email from support asking me to contact them to find out the reason.

According to the live chat, there were technical difficulties and I was asked to repeat the withdrawal. With subsequent cancellations, either no explanation was given or I was told to change my cryptocurrency.

Currently, after the ninth failed transaction, I assume this casino is cheating its customers and should be blacklisted immediately. They now claim that deposits using USDT/BEP20 are not working at bidget. Therefore, they keep canceling withdrawals. I politely requested the TxID so I could clarify this with bitget, but I'm not receiving a response. There are generally no problems with bidget; deposits are working without any issues.

I don't expect a response from the casino. I just want to warn other players.

Ich habe bei dem Casino nach einer Einzahlung mit einem Bonus 662,09€ gewonnen und wollte den Gewinn auszahlen. Nach der Verifizierung am 30.07.2026 habe ich die Auszahlung mit der vorher für die Einzahlung genutzten Cryptowährung eingestellt.

Die ersten beiden Auszahlungsanfragen wurden jeweils nach 24h grundlos abgebrochen. Es kam eine Mail vom Support, dass ich mich bitte an den Support wenden soll, um den Grund zu erfahren....

Laut LiveChat gab es technische Schwierigkeiten und ich solle die Auszahlung nochmals durchführen. Bei den nächsten Stornierungen wurde abwechselt gar keine Begründung geliefert oder mir wurde mitgeteilt, ich solle bitte die Cryptowährung wechseln.

Aktuell, nach dem neunten Abbruch gehe ich davon aus, dass dieses Casino ihre Kunden betrügt und schleunigst auf die Blackliste muss. Sie behaupten nun, die Einzahlung mit USDT/BEP20 würde bei bidget nicht funktionieren. Daher brechen sie die Auszahlungen immer wieder ab. Ich habe höflich nach der TxID gefragt, damit ich das mit bitget klären kann, aber darauf erhalte ich keine Antwort. Grundsätzlich gibt es auch keine Probleme bei bidget, Einzahlungen sind problemlos möglich.

Ich erwarte hier keine Antwort vom Casino. Ich möchte nur andere Spieler warnen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oddze Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful payouts from the casino?
• Could you please share with me your communication with the casino you refer to in your first post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

After several further emails and the threat of publicly disclosing the alleged insolvency, which had supposedly existed for three weeks, on several affiliate sites, the casino paid out the money.

I will now close my account there and recommend that any player who is looking for information here should steer clear of this casino.

Das Casino hat nach diversen weiteren Mails und die Androhung, bei mehreren Affiliate Seiten die angeblich seit drei Wochen bestehende Zahlungsunfähigkeit öffentlich zu machen, das Geld ausgezahlt.

Ich werde jetzt mein Konto dort schließen und empfehle jedem Spieler, der sich hier informiert, einen weitern Bogen um dieses Casino zu machen.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tillykke,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas