Opabet Casino - La cuenta del jugador se ha cerrado inesperadamente.

I registered, I took advantage of the 25 free spins, I completed the wagering I spent €40 in real withdrawable money Then when I had my documents checked Just passed the document verification They immediately blocked my account They are scammers I want to report this casino it is the first scam casino I come across Stay away from this casino

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Dear Denisgue95,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you pass the verification before you lost access to the account?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Yes I passed the test I also converted the rollover After that they blocked my account without any reason and they don't even reply to my emails.

Dear Denisgue95, could you please share the message in which the casino informed you of their decision to close your account? Additionally, could you please confirm whether you have engaged in sports betting as well?

Thank you in advance for your response.

They don't send you any emails, they just do it. Sports betting I confirm

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Dear Denisgue95,

I sincerely apologize for the inconvenience you are experiencing with your account being blocked. I will reach out to the casino promptly to address this issue. Additionally, I would like to invite a representative from Opabet Casino to join this discussion and assist in resolving your complaint.

Dear Opabet Casino,

Could you kindly clarify the reasons behind the player’s account being blocked? We would greatly appreciate any evidence you can provide regarding this matter. You may either include your statement and evidence in this conversation or send it directly to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation and assistance.

Kind regards,

Jana

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Denisgue95,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana