Oppa888 Casino - El depósito del jugador se ha retrasado.

I made a deposit of INR1400 however after the deposit request was submitted it was rejected then when i sent them an email to check the readon since they do not have any online chat service they said that i did not provide them with the original transfer receipt even when i did i kept arguing with them for 4 days and eventually they asked to submit to request again only to receive rejection again only this time they gave me a reason that they never received any funds.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oppa888 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful deposits to the casino in the past?
• Would you be able to share a screenshot of previous deposits and the status of the transactions as they appear in your player's profile?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I have already shared with you the email trail screenshots on your email 4 days back.

Meanwhile please find screenshot of the previous successful deposits made on the application.

Thanks for your reply.

Since the casino asked you to request a refund from your bank, we would recommend that you proceed to contact your bank regarding the matter.

They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account or returned to your bank account.

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nomaanshaikh3107,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas