Orbit Spins Casino - El jugador queda bloqueado en su cuenta tras la aprobación del retiro.

I am submitting a formal complaint regarding my experience with orbitspins platform, specifically related to account verification, withdrawal processing, and now complete loss of access.

I spent several weeks going through your verification process, providing all requested documentation and complying with every requirement. After a long delay, my account was finally approved.

On the same day I was verified, I attempted to submit a withdrawal. My first two attempts were rejected due to issues with the Litecoin address, despite the addresses being valid. I then used a different address, which was finally accepted and marked as approved.

However, immediately after the withdrawal was approved, I encountered a serious issue: I was no longer able to access the website properly. The site loads as a blank screen, and I cannot interact with anything. This has completely locked me out of my account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you tried accessing your casino account through a different browser or device? Have you tried clearing your cache, cookies, and browsing history, and then opening the casino website again?
• When was the last time you communicated with the casino customer support? Which means of communication did you use to contact them?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DATPIFF83,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika