Paf Casino - La cuenta del jugador ha sido cerrada.

Hi, my account was locked yesterday at Paf because risk factors were detected 🤔. I have been a customer for almost 20 years without any major issues, and now this happens, so I'm a bit puzzled. Especially when I try to ask for a reason to clarify the matter, they say they have no information on the details or the cause. Thank you in advance if you can help with this issue.

Moi tilini lukittiin eilen paffilla siitä syystä että on havaittu riskitekijöitä 🤔 olen ollut melkein 20 vuotta asiakkaana ilman mitään suurempia ongelmia ja nyt sitten käy näin niin olen vähän ihmeissään varsinkin kun yritän kysyä syytä että voisi asiaa selvitellä niin ei kuulemma ole tietoa yksityiskohdista tai syystä. Kiitos jo etukäteen jos voitte auttaa asiassa.

Dear Miksu841,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you've encountered. Based on the screenshots you provided, it appears that the casino decided to close your account as part of their responsible gaming measures.

To proceed further, could you please clarify what the balance in your account was at the time it was closed?

I hope we can assist you in resolving this matter as quickly as possible. Thank you in advance for your response.

Best regards,

Veronika

So €0 was the account balance. But the money wouldn't even bother me here, I was just trying to find out the reason why this happened, it's a principle question for myself, especially after such a long customer relationship.

Siis 0€ oli tilin saldo. Mutta ei tässä minua raha edes harmittaisi,Yritin vain saada syytä selville miksi näin tapahtui se on periaate kysymys itselle varsinkin näin pitkän asiakkuuden jälkeen.

Dear Miksu841,

Thank you for your response and for clarifying the situation further.

While we understand your frustration, particularly given your long-standing relationship with the casino, it’s important to note that the decisions to close players' accounts are made at the casino’s discretion. Unfortunately, they are not obligated to disclose the specific factors that led to this action.

As your account balance was €0 at the time of closure, there are no outstanding funds to recover. While we sympathize with your disappointment, this matter falls outside of our ability to influence, as casinos, like other businesses, reserve the right to choose their customers.

We sincerely hope this doesn’t diminish the trust you place in our efforts to assist players. If you ever encounter issues with another casino, please don’t hesitate to reach out.

Thank you for understanding, and we wish you all the best.

Best regards,

Veronika