Palace of Chance Casino - El jugador tiene problemas con la retirada.

I cannot withdraw my money. What's the reason? Is it even possible to withdraw them?

Nothing else is happening anymore!

Не могу вывести деньги. В чем причина. Возможно их вообще вывести?

Больше не чего не происходит !

Dear Kyanduk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that payment methods are missing?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon

There are no payment methods

Didn't withdraw funds.

Probably didn't pass the kyc check

How to get through it there is no such opportunity!

Добрый день

Способы оплаты отсутствуют

Средства не выводил.

Проверку kyc наверно не проходил

Как ее пройти там нет такой возможности !

Thank you for your reply, Kyanduk. Did you accumulate your winnings with or without an active bonus? Have you made any successful deposits?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Kyanduk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.