Palace of Chance Casino - El reintegro del jugador se ha retrasado.

I had a no deposit free spins .wagering requirement was met uploaded my documents they said someone would contact me within 72 hours ..that has not happened .I tried to call them the phone number does not work..I've sent them countless emails but have had no response .

Will this casino pay me out as after the reviews it looks unlikely ..how can this places operate if this is what they do.

Dear kbbest98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

OK I understand what your saying ,however they send me emails saying UT will straightened out within 72 hours on Monday it will be 1 week ...that alot more then hours...I am getting g no communication from them after sending countless emails to there support email and to theregelp email and UT seems that I no longer have access to the chat.

Thank you

So my ID was accepted now there only giving me one way to withdraw which is bitcoin which I know nothing about ...I need to withdraw the funds another way...I tried to go thru coin baSe ...it is way to complicated and they want me to make a deposit to coinbase of 100 bucks first which is ridiculous ...please help...there shd be more then one option to withdraw one's winnings.

Please help

Thankyou

Dear kbbest98,

Have you received your withdrawal from the casino yet?

No I have not...I can't withdraw the funds the way there giving me the option,which is thru bitcoin. They have to make avaliable another way for me to withdraw the funds.

Thank you

this is the only option there giving me to withdraw..I cannot withdraw this way.

I originally requested the withdrawl on July 23 this is getting past ridiculous. I don't understand why there telling me I have to withdraw funds in bitcoin ...I don't know anything about bitcoin

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, previously used deposit methods, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake and we are not in a position to force casinos to add custom payment methods for each player.

Have you made any successful withdrawals before? Could you please clarify which payment method you used when requesting the withdrawal on July 23?

Dear kbbest98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.