Palace of Chance Casino - Las ganancias del jugador fueron confiscadas.

I redeem promo special with 35 free spin with 10.000 cash out limit I won 11.0000 before I can redeem they ask me to make a deposit with lite coin which I did first I submitted tequest with draw went to the step submitted selfie if they said my driver licence csn not. E accepted because it about to be expire less than 30 day so I went a renew licence get back on line they said I can't redeem the win because I redeem multiply free bonus which is a lie why would I redeem another bonus knowing I have not cash out my money the system automatically redeem free bonus because the next day I sign on I see their a 35 bonus waiting I did not touch or even play any game for the mean time I was waiting for my licence I got my new driver lei ce yesterday went submitted a with draw this morning in I sign on I see their only 11 dollar left the pay out manager had went in my account made withdraw and approved took all my winnings left me with 11 dollar out of 11 thousand I win with no explanation or any thing said or any reason why

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino.

To better understand your situation and assist you effectively, could you please provide us with more details by answering the following questions:

• Could you clarify which bonus you played with?
• Were any terms and conditions associated with the promo you redeemed? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Do I understand correctly that you haven't received any explanation from the casino regarding this issue?

Your cooperation in providing these details will help us investigate and work towards a resolution. This information is crucial for resolving the issue effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

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It a 35 dollar chip with 275%wager after I finish play through the requirements and to request with draw I need to. Make a deposit 11 dollar with Litecoin to verify my account they claim that I redeem more than one free chip which is a lie first I have 10 thousand sitting in my account why would I redeem another free chip that don't make sense and even if I want the system will not allow me to do that because I still have a active bonus if I redeem that than I must cancel the active bonus to get and bonus who in the right minded would cancell their 11 grand winning for 75 chip plus the system would not allow you to redeem to free bonus back to back you my must make a deposit in between so that right their proof that they should be regulate and the free chip that was in my account they claim I redeem was never touch they inplant that free chip in my account .that got to be the craziest thing I heard off I am willing to risk loose all my money 11 grand for a 75 chip line I mention before even if I was that crazy and did that the system well not allow to claim. Free bonus chip back to back base on that they took my money so where is justice for this because they from another country that don't give you the right to rob your owner player

Hi guru casino I am not sure if spin palace casino is the same as palace of chance the casino that I disputing and complaint on is PALACE OF CHANCE CASINO I noticed is the wrong name so I like to bring that to your attention it not spin palace casino

Thank you for your reply. Before we proceed with further investigation, could you please post the casino's website link here? I want to make sure I assign the complaint to the correct casino.

Here is the email and the communication I safe in my inbox it show that I redeem a free bonus on 08/03 /2025 which is impossible how can I redeem if I have promo coupon active and second why would I redeem the free bonus of 35dollar when I have 11 grand waiting for me to with draw by redeem coupon is will risk me loosing all my money who would be in the right mind to do that trade free 35 chip for 11 grand the winning money is not from a free chip but it from paid and the promo coupon I redeem is 275 bonus 30x wagger with 10.000 cash out limit the email shown that they went into my account take my money with not. A single word or explanation the layout manager made request him self and approve the with draw

Unfortunately, I do not see any emails or communication. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear sang777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru