Pame Stoixima Casino - La cuenta del jugador está deshabilitada temporalmente.

Good evening, I have been unable to log in to my account for three days and the message that comes up is that my account is temporarily disabled and if I want more information, I should contact customer service.

I have written two or three emails to the relevant department and I have not received a response yet and I do not know why this is happening.

Can you help me?

Thanks

Καλησπέρα έχω τρεις μέρες που δεν μπορώ να συνδεθώ στον λογαριασμό μου και το μηνυμα που βγαίνει ειναι οτι ο λογαριασμός μου ειναι προσωρινά απενεργοποιημένος και αν θελω περισσοτερες πληροφορίες να επικοινωνήσω με την εξυπηρέτηση

Εχω γράψει δυο και τρία email στο αρμόδιο τμήμα και δεν έχω λάβει ακόμη απάντηση και δεν ξέρω γιατί συμβαίνει αυτό

Μπορείτε να με βοηθήσετε?

Ευχαριστώ

Dear sosokarkali,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for temporarily closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

• You set the dispute value to €0. Could you please advise if any funds are being held by the casino? If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid there’s not much we can do for you.

Thank you for your reply.

Best regards,

Kristina

Good evening, yes, the casino is keeping 7 euros from me initially and another 4 euros from a bet that I had open and was waiting for a match that I won.

Καλησπέρα ναι το καζίνο με κρατάει 7 ευρώ αρχικά και αλλα 4 ευρώ απο ενα στοιχημα που ειχα ανοικτο και περιμενα εναν αγωνα το οποιο και κερδισα

I also shouldn't have been informed why.

Do bookmakers close accounts without reason?

Επισης δεν θα επρεπε να ενημερωθω το γιατί

Οι στοιχηματικες κλεινουν λογαριασμους χωρις λογο?

I'll tell you what's happening from what I understand.

Because I don't make withdrawals often and I happen to win free games that are given out from time to time, I also reminded them about some free bets that I won on Bett Boss and they didn't appear in my account so they could give them to me as they should.

Since they don't want the world to win, they only want it to lose.

The pame bet is essentially a betting game that you shouldn't approach.

Θα σας πω τι συμβαίνει απο οτι έχω καταλάβει

Επειδή δεν κανω συχνά αναληψεις και τυχαίνει να κερδίζω με δωρεαν παιχνιδια που δινονται κατα καιρούς και επισης τους υπενθυμιζα για καποια free bet πού κερδιζα στο bett boss και δεν εμφανιζόταν στο λογαριασμό μου για να μου τα δωσουν οπως επρεπε

Αφου δεν θελουν να κερδιζει ο κοσμος παρα μονο να χανει

Το παμε στοιχημα ειναι ουσιαστικα μια στοιχηματικη που δεν πρεπει να πλησιάζεις

Good evening, I would like to ask you, will I finally be able to get the money I have in my account since I can't log in?

Καλησπέρα θα ηθελα να σας ρωτήσω τελικά θα μπορεσω να πάρω τα χρηματα που εχω στον λογαριασμό μου εφόσον δεν μπορω να μπω ?

Finally silence from you too

Will you finally tell me what's going on?

Τελικά σιωπή και απο εσας

Θα μου απαντησετε τελικα τι συμβαίνει?

Thank you for your reply, sosokarkali. Bet Boss is a free game (if that is even a correct term for it) where you can test your predictions for free, which is completely outside of our expertise. You can read the entire article about how this works here:

https://blog.pamestoixima.gr/stoihima/nea/bet-boss-pos-paizetai-to-neo-dorean-paihnidi-tou-pamestoiximagr/

I apologize, but if you have placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.