Parimatch Casino IN - Se está ignorando la solicitud de autoexclusión del jugador.

Despite requested multiple times to close /self exclude me from this site ,they are not taking any actions against my request

Dear reddysandyadmala,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

I checked the website and found this information:

https://pari-matchin.com/en/self-exclusion-long

If you feel that the sense of control is slipping away from you, we invite you to reach out to our Customer Support Department immediately via email or chat and ask to self-exclude you from any gambling/betting activities for a certain period of time. Upon request, we will also take all reasonable steps to prevent any promotional or marketing materials from being sent to you.

• Have you explained your reasons for requesting a self-exclusion from the casino to support?
• Have you specified for how long you wish to be self-excluded?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes ,I've mentioned reason ,and I've sent the documents ,whatever they asked ,aadhaar card ,selfi with holding aadhaar card .unfortunately I've deleted the emails which are sent to parimatch .but yes I did these things multiple times .

Thanks for the explanation.

I would recommend that you send another request, but this time, include me in the copy of your request.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the Subject of the email should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Parimatch Casino Support,

I’m writing to inform you that I wish to be immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is ...

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@parimatch.in (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments. Thank you in advance for your reply.

Dear reddysandyadmala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas ,I've sent email to parimatch and added you in cc .attached id proof( indian aadhaar card) along with selfi holding id ( parimatch ask usually for security verification and self exclusion ) .

Thank you

Thanks for your reply

• Did the casino close your account since your last post?

Please let me know.

Dear reddysandyadmala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of reddysandyadmala. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

Casino doesn't closed my account so far ,sorry I couldn't seem your response ,I've sent you mail and casino not even responding to me

Thank you very much, reddysandyadmala, for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear reddysandyadmala,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear Tomas! 

Support has reported that the user did not provide the required documents. They are ready to contact him if necessary.

Even more, dear Feddysandyadmala, you may sent all useful document here and I will contact with support team to help resolve your issue! 

Many thanks for understanding!

Dear Parimatch Casino IN team,

can you please react?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear reddysandyadmala,

Just checking in, by any chance, were you contacted by the casino team? As far as I know, the issue is still ongoing, correct?

Dear Reddysandyadmala! We apologize for the delay in responding. Currently, the documents are undergoing verification by our risk team, this process may take up to 2-3 weeks. We understand your concern and will try to do everything necessary to speed up this process. Thank you for your patience and understanding!

Dear reddysandyadmala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jozef
Casino.Guru