Parimatch.com Casino - El retiro del jugador se retrasa debido al bloqueo de la cuenta.

Hello, I've been at this casino for over a year, my KYC is approved and I've never had any problems with withdrawals.

Today I tried to withdraw money and received a message saying my account was blocked. Then I received an email requesting additional verification where I had to send a photo of myself holding my ID, a piece of paper with the phrase "para parimach," and my bank statement.

I followed all those steps and sent them what they asked for, but they still haven't responded. It's been 4 days and if they don't resolve this issue within 30 days they say they will confiscate my funds.

I have complied with what they ask for, but the casino refuses to give me an answer.

Hola, llevo en este casino mas de 1 año, tengo mi kyc aprobado y nunca había tenido problemas con los retiros.

El dia de hoy intento retirar y me sale un mensaje que mi cuenta esta bloqueada, luego me envían un correo para realizar una verificación adicional donde debo envíar una foto sosteniendo mi DNI + un papel con la frase "para parimach" y mi cartola de depositos

Hice todos esos pasos y les envie lo que me pedían, pero aun no me responden han pasado 4 dias y si en 30 dias no solucionan este tema dicen que me confiscaran mis fondos.

Yo he cumplido con lo que piden pero el casino se niega a darme respuesta.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nicozmr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila