Parimatch.com Casino - El retiro del jugador se retrasa debido al bloqueo de la cuenta.

Hello, I've been at this casino for over a year, my KYC is approved and I've never had any problems with withdrawals.

Today I tried to withdraw money and received a message saying my account was blocked. Then I received an email requesting additional verification where I had to send a photo of myself holding my ID, a piece of paper with the phrase "para parimach," and my bank statement.

I followed all those steps and sent them what they asked for, but they still haven't responded. It's been 4 days and if they don't resolve this issue within 30 days they say they will confiscate my funds.

I have complied with what they ask for, but the casino refuses to give me an answer.

Hola, llevo en este casino mas de 1 año, tengo mi kyc aprobado y nunca había tenido problemas con los retiros.

El dia de hoy intento retirar y me sale un mensaje que mi cuenta esta bloqueada, luego me envían un correo para realizar una verificación adicional donde debo envíar una foto sosteniendo mi DNI + un papel con la frase "para parimach" y mi cartola de depositos

Hice todos esos pasos y les envie lo que me pedían, pero aun no me responden han pasado 4 dias y si en 30 dias no solucionan este tema dicen que me confiscaran mis fondos.

Yo he cumplido con lo que piden pero el casino se niega a darme respuesta.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila