PariPesa Casino - El jugador no puede cerrar su cuenta.

Good afternoon

I really need your help.

The casino I want to report isn't on your list, but I picked a random one to try to reach you.

The casino in question is Paripesa.

I have access to my account and can do everything without any problems; however, I’ve been trying to block my account for over a year. I send emails constantly, and no one responds.

Online gambling is putting my life at risk, and this is the one casino I still need to block. I just can’t seem to do it.

Do you think you could help me out?

Thank you

Boa tarde

Precisava muito da vossa ajuda.

O casino que desejo apresentar não se encontra na vossa lista mas coloquei um aleatório para tentar chegar até vós.

O casino em causa é o Paripesa.

Tenho acesso à minha conta e consigo fazer tudo sem problemas, contudo, estou há mais de 1 ano a tentar bloquear a minha conta. Envio emails constantemente e ninguém me responde.

Estou a colocar a minha vida em causa com o jogo online e este é o casino que me falta bloquear. Simplesmente não consigo.

Acham que me conseguiriam dar uma ajuda?

Obrigado

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Additionally, could you please attach a link to the casino in question?

Thank you in advance for your cooperation.

Best regards,

Attila

Good afternoon, I have already emailed all the requested documentation.

I requested permanent self-exclusion, but haven’t received a response.

Here is the link to the casino: https://paripesa24.org/pt

Boa tarde, já enviei por email toda a documentação pedida.

O pedido que eu fiz foi de autoexclusão permanente, sem qualquer resposta.

Segue link do casino: https://paripesa24.org/pt

Thank you for your response. Unfortunately, I have not received any emails from you. Could you please let me know which email address you used? Additionally, have you sent the information to attila.g@casino.guru?

Thank you for your patience and cooperation.

Dear player,

thank you for your messages and screenshots provided.

After reviewing the evidence provided, I was unable to find any mention of a gambling addiction in your initial communication. Unfortunately, this omission may limit our ability to assist you in recovering your lost funds. Due to the high volume of daily emails received by the casino, most of which are processed manually, a self-exclusion request lacking explicit mention of a gambling problem may have been inadvertently overlooked. I regret to inform you of this situation. For future requests, transparency is essential when seeking self-exclusion.

Therefore I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings PariPesa Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to block@paripesa.com (you can include me in the copy at attila.g@casino.guru) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Good afternoon

Thank you for your reply. I just sent an email a moment ago; I’ll keep you in the loop!

Thank you

Boa tarde

obrigado pela sua resposta. Acabei de enviar um email agora mesmo, consigo em conhecimento!

obrigado

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Do you have any updates for us? Have you received any response from the casino?

I look forward to your reply.

Hello!

I sent the email on August 27, and you were copied on it.

As of today, they haven't responded at all, and they aren't going to respond!

Olá!

Enviei o email no dia 27 de Agosto consigo em conhecimento.

Até ao dia de hoje não responderam absolutamente nada nem vão responder!

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear gomalopes93

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from PariPesa Casino to join this discussion and provide their comments regarding the matter.

Dear PariPesa Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.