PariPesa Casino - El retiro del jugador se ha retrasado y la cuenta está restringida.

My Paripesa account has already been successfully verified. After my ID card was finally accepted after a three-month wait, I was able to make small withdrawals without any problems.

After I won a few thousand euros in April, the first problems began. My account was limited to €150 in withdrawals per day.

And now, as of today, I can't withdraw anything at all. My account needs to be verified again. My ID, screenshots of my Jeton account, and credit card all worked, but now this scam wants a selfie with my ID in one hand, and the Paripesa email address must also be visible in the selfie.

And everything has to be clearly legible. Pretty impossible if you only have a smartphone at home. Two selfies, one with your ID and the other with your email, are obviously not acceptable.

I can only strongly advise everyone here to avoid this casino.

Deposit it somewhere else. You won't get your money from Paripesa.

I have stated the value in dispute as €2,000 because I have two open bets worth €2,000.

Mein Konto bei Paripesa wir bereits erfolgreich verifiziert. Nachdem mein Personalausweis endlich nach 3 Monaten Wartezeit erfolgreich akzeptiert wurde konnte ich ohne Probleme kleine Auszahlungen tätigen.

Nachdem ich im April ein paar tausend Euro gewonnen habe gingen die ersten Probleme los. Mein Konto wurde auf 150€ Auszahlung pro Tag limitiert.

Und nun seit heute kann ich gar nichts mehr auszahlen. Mein Konto muss wieder verifiziert werden. Personalausweis, Screenshots Jeton Konto, und Kreditkarte hat noch geklappt aber nun will der Saftladen ein Selfie haben mit Ausweis in der einen Hand und die E-Mail von Paripesa muss ebenfalls auf dem Selfie sichtbar sein.

Und es muss alles klar lesbar sein. ziemlich unmöglich wenn man nur ein Smartphone zu Hause hat. Zwei Selfies, eins mit Ausweis und das andere mit der E-Mail werden natürlich nicht akzeptiert.

Ich kann nur allen Leuten hier dringend raten dieses Casino zu meiden.

Zahlt es woanders ein. Ihr werdet bei Paripesa euer Geld nicht bekommen.

Als Streitwert habe ich 2000€ angegeben, da ich zwei offene Wetten im Wert von 2000 € habe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru