PariPesa Casino - La cuenta del jugador ha sido cerrada sin motivo.

I'm having a serious problem with this casino, I created an account on 10/12/2025, only I had an account in it that had already been closed, only when I created the new account I made the deposit normally and made the bets and won some, and now I'm having trouble receiving the money, because they simply closed the account, I've already sent the documents they asked for and they still haven't solved anything, they always keep playing games and telling me to wait because everything is going to be done via e-mail, that's a real bitch to close an account just because you already had an account at the house that was closed, in this case they shouldn't have received the deposit, how do they accept it and then close the account? So far nothing has been resolved... For those who are thinking of playing at this PariPesa house, run away from it, look for better ones.

Estou tendo um problema sério com esse cassino, eu criei uma conta no dia 10/12/2025, só que eu tinha uma conta nela que já tinha fechado, só que quando eu criei a conta nova eu fiz o depósito normalmente e fiz as apostas e ganhei algumas, e agora estou tendo problema para receber o dinheiro, por que simplismente fecharam a conta, já enviei os documentos que pediram e ainda não resolveram nada, sempre ficam enrolando e falando para esperar por que tudo vai ser via e-mail, isso é uma baita sacanagem fechar uma conta só por que você já teve uma conta na casa que tava fecha, nesse caso não era para eles ter recebido o depósito, como eles aceitam e depois fecham a conta ? Neste exato momento até agora nada resolvido... Para quem está pensando em jogar nesta casa PariPesa fujam dela, procurem outras tem melhores.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you accumulated your funds with the help of bonus?
• When was your initial account closed and what was the reason for the closure? 
• For registration purposes, did you utilize the same personal information as you provided during your initial registration?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

I didn't use any bonuses, I closed my initial account myself, but when I closed it they asked me for a reason and I put that it was due to addiction, but I only put it because they asked me for a reason and then I put anyone, I didn't even know that I had already created an account with paripesa, in the chat I was told to send a certificate proving that I'm not addicted so I can reopen the account or withdraw my balance, I did exactly as they asked, I sent the documents and the psychological certificate together, only I only got a return from support and not from the blocking department that they say, they always send a message to this email: block@paripesa.com , I have already sent several emails with the documents but so far no response, it always says to wait in order of arrival, I have been waiting for a response since 11/12/2025 01:00 am and so far I have not received anything, this is very sad because we are always left with financial losses and they always get away with our money, how do they do things like this to people and think it is normal to do this, it seems that they are already used to it !!!

Não utilizei bônus, a minha conta inicial foi eu mesmo que fechei, só que quando fechei pediram um motivo e eu coloquei que era por conta de vícios, só que só coloquei por conta que me pediram um motivo aí coloquei qualquer um, eu mesmo nem sabia que já tinha criado conta na paripesa, no chat me falaram que era para enviar um atestado comprovando que eu não estou viciado para mim poder reabrir a conta ou sacar meu saldo, fiz exatamente como pediram, enviei os documentos e o atestado psicológico junto, só que só obtive retorno do suporte e não do departamento de bloqueios que eles dizem, sempre mandam mandar mensagem neste email: block@paripesa.com , já enviei vários emails com os documentos só que até no momento nenhuma resposta, sempre fala para aguardar por ordem de chegada, estou desde o dia 11/12/2025 01:00 am esperando resposta e até agora não obtive nada, isso é muito triste por que a gente sempre fica com prejuizos financeiros e eles sempre saem ilesos com o dinheiro da gente, como que fazem umas coisas assim com as pessoas e acham que é normal fazerem isso, parece que já estão acostumados !!!

Dear lucasxsd,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear lucasxsd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru