PariPesa Casino - La verificación de la cuenta del jugador se ha retrasado.

I deposited 20 euros on the site in question on May 30th.

After this, I couldn't even play, as they already wanted a photo of my passport. I sent a photo of my passport, but I didn't get any response. I contacted them via chat and they said they wanted a new photo of my passport. I sent the photo again, days went by, and no response. I contacted them again today to ask if I could get my money back when nothing happens. They said I can't get it, as the verification is in progress. I said I've already sent a photo of my passport twice. They want a photo of it again.

Talletin kys. sivustolle 30.5. 20 euroa.

Tämän jälkeen en päässyt edes pelaamaan, kun haluttiin jo kuva passista. Lähetin kuvan passistani, mutta en saanut mitään vastausta. Otin chatin kautta yhteyttä ja he kertoivat, että haluavat uuden kuvan passistani. Lähetin uudestaan kuvan, päiviä kului, eikä mitään vastausta. Otin tänään uudestaan yhteyttä, että saisinko rahani takaisin, kun mitään ei tapahdu. En kuulemma saa, kun vahvistus kesken. Sanoin, että olen jo kaksi kertaa lähettänyt kuvan passista. Haluavat taas siitä kuvan.

Dear Janmar,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with PariPesa Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you also been asked for documents other than a passport, please?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
• Can you see your account balance accurately reflecting your recent deposit, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hi,

Nothing has been asked for other than a passport photo. Yes, I can see my account balance.

I will email you about our discussions.

Moi,

Ei ole kysytty muuta kuin passista kuvaa. Kyllä näen tilini saldon.

Laitan sinulle sähköpostia keskusteluistamme.

Update,

Now they have cancelled the request to send a photo of my passport. Now they want a photo of my bank card. The problem is that I can't take a photo of it since it's virtual. I only have the card number and cvc.

Päivitys,

Nyt he peruuttivat pyynnön lähettää passista kuvan. Haluavat nyt kuvan pankkikortistani. Ongelma on, että en pysty ottamaan siitä kuvaa, kun se on virtuaalinen. Minulla on ainoastaan kortin numero ja cvc.

Dear Janmar,

thank you for your messages.

Have you supplied the picture of your passport?

Have you inquired about the possibility of providing a bank statement in lieu of your card?

Looking forward to your reply,

Katarina

Dear Janmar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru