ParkLane Casino - La retirada del jugador parece estar retrasada.

Last month I won €50 in a bonus. According to Parklane casino you could only withdraw this money if you made a deposit of 50 and withdraw 100.

I made the deposit, sent the documents they requested and, on the 3rd of this month, 12 days ago, I requested the withdrawal. So far it's still pending and, whether in the chat or by mail, the excuses are always the same: there were parties... they're late... you'll receive it tomorrow...

Anyway, I'm already losing hope of receiving that money.

That's why you warned... don't deposit in this casino!

No mês passado ganhei 50€ num bonus. De acordo com o casino Parklane so poderia levantar este dinheiro se fizesse um depósito de 50 e levantar 100.

Fiz o depósito, enviei os documentos que me solicitaram e, no dia 3 deste mês, há 12 dias, pedi o levantamento. Até agora continua pendente e, quer no chat, quer por mail, as desculpas são sempre as mesmas: houve as festas... estão atrasados... vai receber amanhã...

Enfim, ja estou a perder a esperança de receber esse dinheiro.

Por isso alertou... não depositam neste casino!

Dear 0800isabel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

GOOD MORNING,

THANK YOU IN ADVANCE FOR YOUR HELP IN MY COMPLAINT... I HAVE JUST CHECKED IT AND THE SITUATION IS THE SAME.

I HAVE HAD AN ACCOUNT AT PARKLANE SINCE 2019 AND I HAVE ALWAYS MADE DEPOSITS BUT, TO DATE, I HAVE NEVER HAD WITHDRAWALS.

ATTACHED A COPY OF THE EMAILS EXCHANGED WITH THE CASINO SUPPORT (VERIFICATION), IN WHICH THEY MENTION THAT EVERYTHING IS OK AND THAT THEY WILL PROCEED WITH THE WITHDRAWAL.

THANK YOU FOR YOUR HELP

ISABEL *****

BOM DIA,

AGRADEÇO, DESDE JÁ, A VOSSA AJUDA NA MINHA RECLAMAÇÃO... ACABEI DE VERIFICAR E A SITUAÇÃO ESTÁ NA MESMA.

TENHO CONTA NO PARKLANE DESDE 2019 E SEMPRE FIZ DEPÓSITOS MAS, ATÉ À DATA, NUNCA TINHA TIDO RETIRADAS.

EM ANEXO ENVIO CÓPIA DOS EMAILS TROCADOS COM O SUPORTE DO CASINO (VERIFICAÇÃO), EM QUE MENCIONAM QUE ESTÁ TUDO OK E QUE VÃO PROCEDER AO LEVANTAMENTO.

OBRIGADA PELA AJUDA

ISABEL *****

Dear 0800isabel,

Has there been any development regarding your verification and withdrawal since your last message? Please let me know if you still require our assistance.

Dear 0800isabel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.