PartySpinz Casino - El depósito del jugador no ha sido acreditado.

Hello, I would like to file a complaint against the casino. Yesterday around noon, I deposited PLN 80, and the casino has not credited the funds to my account. I contacted the payment provider and received confirmation that the casino received my deposit. However, after contacting the casino via chat, I received a message today that the casino is waiting for the payment provider to approve the payment. Attached are the confirmations of the deposit and contact information from both the casino and the payment provider. I feel cheated by the casino at this point, as I have never encountered this situation in any casino before. I sincerely ask you to help me recover my funds.

w witam chciałabym złożyć skargę na kasyno.w dniu wczorajszym koło południa złożyłam depozyt na kwotę 80 pln i do dnia dzisiejszego kasyno nie zaksięgowało tych środków na koncie gracza.Kontaktowałam sie z dostawcą płatności oczywiście uzyskałam potwierdzenia iż kasyno otrzymali moj depozyt natomiast po skontaktowaniu sie z kasynem na czacie otrzymałam w dniu dzisiejszym iż kasyno oczekuje na zatwierdzenie płatności po stronie dostawcy.w załączeniu przesyłam potwierdzenia wpłaty jak i kontaktu zarówno z kasynem jako i dostawcą płatności.czuje sie w tym momencie oszukana przez kasyno gdyż jeszcze nie spotkalam sie w kasynach z taką sytuacją.Z całego serca proszę mi pomóc w odzyskaniu środków.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Can you see the deposit in your transaction history in your casino account?
• Has the casino informed you when you should expect an update regarding the status of this transaction?
• Have you made sure that you entered all the payment details correctly to ensure that the deposit is credited to your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika