Pedalada10 Casino - El jugador informa retiro retrasado y cierre de cuenta.

The house does not pay the players, it took more than 15 days to process my withdrawal and when I went to complain, I asked for an account statement and after a few days I went back to the chat to ask about my withdrawal and soon after they blocked my account. This house is a pyramid, watch out.

A casa não paga os jogadores, passaram mais de 15 dias para processar o meu saque e quando fui reclamar, pedira extrato da conta e depois de alguns dias voltei no chat para perguntar sobre o meu saque e logo em seguida bloquearam minha conta. Essa casa é uma pirâmide, cuidado.

Dear fashiontimes0501,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if there are any funds being held by the casino? Just to clarify, did the casino pay out all your winnings before closing your account? If you didn't have any money left in your casino account, I’m afraid, there’s not much we can do for you.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

Dear fashiontimes0501,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.