Pigmo Casino - El jugador cree que el reintegro se ha retrasado.

They won’t pay out my money and they suspended my account for absolutely no reason.

Dear Maccdaddyflap,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Maccdaddyflap,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, it hasn’t. Pigmo.com suspended my account and I still have 3,334 dollar in it untouched. They never gave me a reason why I "violated user terms" and they 100% screwed me over. They blocked me from the discord and everything

They canceled all my withdrawals. Kevin pigmo and Dana white are scammers and they are doing it at a rapid pace

This issue is much more than a delayed payment and they definitely screwed me over

Dear Maccdaddyflap,

Could you please confirm whether your current balance was accumulated using real money or a bonus? Additionally, if possible, could you forward any email communication between you and the casino to nikolas.b@casino.guru? This will allow us to review your case thoroughly.

Thank you, and I look forward to your response.

Warm regards,

Nick

Dear Maccdaddyflap,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Maccdaddyflap. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

I would with like my pigmo.com account to be reactivated and the balance on the account be accessible and withdrawal, as well as the three canceled withdrawals that I have that were never returned my balance. PO continuously sends me free spin and marketing emails which tells me that it’s not very apparent to some system that I’m like all that blocked or something like that or the fact that I can’t even still access the account and it’s got $3334 on it blows my mind. I can’t do anything with it though and I can’t even actually access the support links With the account every time I try to click the support it doesn’t even take me. It just takes me to FAQ to forward emails or would you like me to? More screenshots and video recordings.

i also would like to note that pigmo had taken the time to make all new twitter pages and they do not reflect me still being blocked but the proof of these things is what I still have. I just can’t insert it all in one thread it seems. I’m not seeing anywhere that the screen shots I attached are actually here.. hoping they are..

I promise pigmo.com owes me this money and refuses to fix this problem, it’s been months. Please help me. What this website has done is very illegal and extremely wrong.

please help me. They can’t be allowed to get away with this heinous crime. It’s disgusting to me how they continually send me emails like they never did a thing wrong

the amount of screen shots I have reflecting this websites negligence is egregious and out right shameful

I would like my pigmo.com account to be reactivated and the balance on the account be accessible and withdrawal, as well as the three canceled withdrawals that I have that were never returned my balance. PO continuously sends me free spin and marketing emails which tells me that it’s not very apparent to some system that I’m like all that blocked or something like that or the fact that I can’t even still access the account and it’s got $3334 on it blows my mind. I can’t do anything with it though and I can’t even actually access the support links With the account every time I try to click the support it doesn’t even take me. It just takes me to FAQ to forward emails or would you like me to? More screenshots and video recordings.

i also would like to note that pigmo had taken the time to make all new twitter pages and they do not reflect me still being blocked but the proof of these things is what I still have. I just can’t insert it all in one thread it seems. I’m not seeing anywhere that the screen shots I attached are actually here.. hoping they are..

I promise pigmo.com owes me this money and refuses to fix this problem, it’s been months. Please help me. What this website has done is very illegal and extremely wrong.

please help me. They can’t be allowed to get away with this heinous crime. It’s disgusting to me how they continually send me emails like they never did a thing wrong

they just can’t be allowed to do this.

Thank you Maccdaddyflap for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Maccdaddyflap,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Pigmo Casino to join the conversation.

Dear Pigmo Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru

Hello again,

I wanted to inform you that I attempted to contact Pigmo via their Twitter and Discord accounts, including their co-CEO, Kevin. After I asked about my missing $15,000 payout, I was blocked from both his personal account and the official Pigmo Twitter. Since then, they’ve made new accounts where I’m not blocked yet.

This behavior, alongside their lack of response to the dispute, seems to be intentional avoidance. Please factor this into your decision as the timer runs down.

Thanks for your support,

I am only from Mississippi also, I come down to see my parents, but I live with my wife in Vancouver Canada, so I also feel the need to be specific in that information so that there might be no confusion. I am under no violations in terms and user agreements

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

is there any way I can link this to their telegram or show them this? Maybe send it to Kevin pigmo

Dear Maccdaddyflap,

I appreciate your commitment to exploring every avenue in pursuit of your winnings. As you noted, the casino representative has chosen to overlook your direct messages. While I cannot guarantee that sharing the link to this complaint will alter the circumstances, it may be worth attempting. Please feel free to distribute the complaint thread link on any platform you believe could be beneficial.

I have contacted the casino team several times but have yet to receive a reply. I will persist in my efforts, although the likelihood of a successful resolution to this complaint remains uncertain.

ive been blocked on telegram already and I have been hitting all their twitter accounts with the link asking them to reply,

I would like to put a specifically that there was an individual who went under the username Pizmo, Alaska, and he had an actual picture of himself as his profile picture and about an hour and a half after I posted the link to this resolution I noticed that he had changed his profile picture from a picture of himself to a picture of one of the Pigmo nfts .. funny.

Dear Maccdaddyflap,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming (AOFA) Authority and submit a complaint to them. The Gaming Authority has more options and tools to help players. You can find more information on how to do that here: Licensing Authority – Anjouan Gaming | Casino Guru

Please let me know how they responded at michal.k@casino.guru. I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru